Ana Bostic

• Handle insurance accounts. Find and order like, kind, and quality auto parts.
• Created purchase orders for new parts when needed by vendors or suppliers.
• Research pricing, availability, compatibility, quality standards and other factors related to purchasing decisions.
• Answer inquiries, resolve problems and finalize part sales.
• Provide excellent customer service.

Reviewing assigned claims. contacting insured and other affected parties, setting expectations for the remainder of the claim process and initiation documentation in the claim handling system.

- Complete complex coverage analysis

- Ensure all possible policyholder benefits are identified.

- Create additional sub-claims if needed.

- Complete an investigation of the facts regarding the claim to further and in more detail determine if the claim should be paid, the applicable limits or exclusions and possible recovery potential.

- Conduct thorough reviews of damages and determine the applicability of state law and other factors related to the claim.

- Review CCC One estimate to verify total loss.

- Evaluate the financial value of the loss.

- Approve payments for the appropriate parties accordingly

- Refer claims to other company units when necessary

(e.g, Underwriting, Recovery Units Claims Special Investigation Unit)

- Thoroughly document and or code the claim files and complete all claim closure and related activities in the assigned claims management system

- Utilize strong negotiation skills

- Receiving inbound phone calls, Documenting information from calls

- Performed in-depth research to answer more complex questions.

- Provided customer with information regarding contract terms for both Retail and Lease Contracts.

- Open Total Loss Claims and Repair Claims, Submitted Request for the Letter of Guarantee.

- Gathered the proper documentation and data to prepare Gap Claims for submission.

- Processed Title Request, Verified Lien Information per State, Verified Release of Title in timely manner.

- Making sure to utilize one call resolution on every call to resolve customers issue and concerns in a high call volume setting.

- Provided tours of the property to prospective tenants and offered valuable information in regards to is major features.

- Maintained accurate records of all corrspondence with and from tenants.

- Promoted the property to businesses in the local area through marketing collateral, phone calls and email messages.

- Checked rental eligibility by following Karkaw Management's verification process.

- Contacted and followed up with tenants on their renewal notices.

- Conducted background checks on applicants.

- Escalated critical issues to property managers to ensure they were immediatley rectified.

- Maintained clean and presentall\be recepti area to maintain professional business reputation.

- Set guest and reoup reservations and processed check-ins and check-outs.

- Handles payment processing and provided customers with receipts and proper bills and change.

- Managed customer complaints and rectified issues to complete satisfation.

- Received incoming calls and coordinated with hotel staff to fulfill request and resolve issues.