Ana Brenka
Wesley Chapel,FL
Summary
Motivated and detail-oriented Health Science student with a strong foundation in medical terminology, anatomy, and patient care principles. Licensed Pharmacy Technician with CPR and BLS certification, bringing five years of customer service experience and proven leadership as a Shift Leader and Catering Director, overseeing coordination, scheduling, and high-volume operations. Known for a compassionate, patient-centered approach, strong communication skills, and the ability to adapt quickly in fast-paced environments. Authorized to work in the US for any employer.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Catering Director
Chick-Fil-A Inc
05.2025 - Current
- Developed and maintained strong client relationships leading to repeat business and increased catering revenue.
- Led catering operations, ensuring high-quality food service and client satisfaction.
- Collaborated with leadership to create promotional strategies for catering services within the local community.
- Coordinated large-scale events, managing logistical details from planning to execution.
- Trained and mentored team members on best practices in food safety and service excellence.
Front of House Shift Leader
Chick-Fil-A Inc
03.2023 - 05.2025
- Verified prepared food met all standards for quality and quantity before serving to customers.
- Supervised daily operations to ensure exceptional customer service and efficient workflow.
- Trained and mentored new team members on company policies and procedures.
- Resolved customer complaints effectively, fostering a positive dining experience.
- Coordinated shift schedules to optimize staff coverage during peak hours.
- Streamlined front-of-house operations for improved efficiency and guest experience.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Front of House Team Member
Chick-fil-A
05.2020 - 03.2023
- Established welcoming atmosphere by greeting each guest warmly.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
- Helped guests at tables when in need of assistance.
- Maintained cleanliness and organization of dining area, contributing to a more enjoyable dining experience for patrons.
- Assisted in training new team members, ensuring they were quickly able to provide excellent service to guests.
- Delivered exceptional customer service, ensuring positive guest experiences and satisfaction.
- Worked effectively in fast-paced environments.
- Processed orders on POS system and accepted cash and charge payments.
Education
Associate in Arts - Health Sciences
St Petersburg College
Saint Petersburg, FL07-2026
High School Diploma - undefined
Wiregrass Ranch High School
Wesley Chapel, FL06.2021
Skills
- Food service
- Food safety compliance
- Cash handling
- Order entry
- Catering management
- Team leadership
- Customer service
- Problem-solving
Certification
- CPhT - Certified Pharmacy Technician
- Licensed Pharmacy Technician
Languages
English
Native or Bilingual
Serbian
Native or Bilingual
Timeline
Catering Director
Chick-Fil-A Inc
05.2025 - Current
Front of House Shift Leader
Chick-Fil-A Inc
03.2023 - 05.2025
Front of House Team Member
Chick-fil-A
05.2020 - 03.2023
High School Diploma - undefined
Wiregrass Ranch High School
Associate in Arts - Health Sciences
St Petersburg College