Summary
Overview
Work History
Education
Skills
Websites
Certification
Professional References
Languages
Additional Information
Timeline
Intern
Ana Bucio

Ana Bucio

Santa Cruz,CA

Summary

Hardworking and motivated Health and Beauty Aids Manager with 8+ years of customer service experience. Solid history balancing team performance, customer service and business objectives. Dedicated to working closely with employees to maximize productivity and reach department goals. As a HABA Manager I am a decisive leader with good planning and organizational skills.

I consider myself as a Adaptable Manager, Communicative team leader with expertise in strategic planning, inventory management and loss prevention. Proficient in Word and Excel, Outlook and Catapult ECRS. Committed to creating, maintaining and developing outstanding team and achieving company goals through innovation and leadership. Confident HABA Manager with exemplary Buying and ordering skills. Service-centric Supervisor dedicated to continuous provision of top quality products and support to diverse clients. Cross-functional leader successful cooperating with multi-disciplinary teams and senior level management. Skilled in managing assigned workforce towards achievement of organizational goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

HABA Manager

Staff of life market
Watsonville, CA
01.2021 - Current
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Aided in negotiation with vendors and suppliers to reduce overall costs.
  • Organized store and maintained high standards for cleanliness of HABA Department topstock and backstock.
  • Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
  • Supervised staff performing daily activities.
  • Set challenging yet attainable goals to encourage continuous staff development.
  • Arranged and managed contracts with numerous vendors.
  • Displayed merchandise for upcoming sales in visually appealing way.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Maintained safe, organized store by keeping aisles free of merchandise and boxes
  • Manage 4 employees
  • Supported long-term business strategies, generating guest relations feedback for process improvements.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.

Care Giver

IHSS Provider
Santa Cruz, CA
10.2021 - 08.2022
  • Maintained clean and well-organized environment for client happiness and safety.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Assisted with meal planning to meet nutritional plans.
  • Followed care plan and directions to administer medications.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Cooked appetizing and satisfying meals and snacks.
  • Maintained network of connected caregivers to promote continuous professional development.
  • Assisted clients with paying bills, scheduling appointments and making phone calls.
  • Provided companionship to clients through conversation, activities and positive interactions.
  • Picked up groceries, prescriptions and other items for clients.
  • Reminded clients to take medications and picked up prescriptions from pharmacies.
  • Administered medications to clients on schedule following prescription instructions.

Courtesy Clerk/ Vitamins HABA Buyer

Staff Of Life Market
Santa Cruz, CA
12.2013 - 02.2020
  • Packaged or bagged purchases and assisted customers with in-vehicle loading.
  • Oversaw collection shopping carts from parking lot to maintain clean, organized area.
  • Escorted customers to desired merchandise location.
  • Supervised return of exchanged or unwanted items to correct shelf locations and organized display arrangements.
  • Followed best practices for bagging items in reusable, plastic and paper bags.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Answered questions and informed customers of current sales and promotions.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Replenished shelves to maintain adequate merchandise levels.
  • Mentored junior team members and managed employee relationships.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Provided excellent services for customers by following up on issues such as out of stocks.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Lead on- and off-site customer support teams across multiple time zones.
  • Earned Top Seller for 4+years through teaching and helping customers choose the right makeup for them.
  • varying skill levels with understanding Excel, Word and Catapult ordering system

Photography Assistant

Capitola Mall
Santa Cruz, CA
02.2013 - 11.2014
  • Collaborated with clients to plan shoots and boost satisfaction with photos.
  • Cropped, manipulated and performed color balance for final images.
  • Collaborated successfully with various personalities and work styles.
  • Explained price and package details to customers.

Education

Supervisory Academy -

Cabrillo College
Aptos, CA
09.2022

Culinary Arts -

Cabrillo College
Aptos, CA
08.2014

High School Diploma -

Harbor High School
Santa Cruz, CA
04.2013

Skills

  • Project management
  • Bilingual
  • Sales Techniques
  • Marketing
  • Staff development
  • Issue and conflict resolution
  • Team building
  • Friendly, positive attitude
  • Microsoft Office
  • Leadership
  • Organization
  • Problem resolution
  • Brand management
  • Communication
  • Customer service
  • Planning
  • Reliable and trustworthy
  • People skills
  • Work ethic
  • Active listening
  • Pricing knowledge
  • Cost controls
  • Business understanding
  • Sales experience
  • Proficient in Excel, Word, One Drive & Catapult ECRS
  • Product display oversight
  • Ordering of products
  • Manage 60 brands
  • Employee management
  • Recruiting and hiring
  • Schedule management
  • Supervision and training
  • Scheduling and Coordinating
  • Team Leadership
  • Verbal and Written Communication
  • Goal Setting
  • Hiring and Training

Certification

  • Certified in Supervisory Academy, Cabrillo College Summer

Professional References

  • Lisa Angel

Phone number- (831)818-0144

Email- Isa.95064@gmail.com

  • Nadia Scally

Phone Number (831)332-8368

Email- Nscally@staffoflifemarket.com

  • Frank Russo

Phone Number- (415)828-1020

Email- order.frankrusso@gmail.com

Languages

English
Native/ Bilingual
Spanish
Professional

Additional Information

  • Biliterate in Spanish and in English

Timeline

Care Giver

IHSS Provider
10.2021 - 08.2022

HABA Manager

Staff of life market
01.2021 - Current

Courtesy Clerk/ Vitamins HABA Buyer

Staff Of Life Market
12.2013 - 02.2020

Photography Assistant

Capitola Mall
02.2013 - 11.2014

Supervisory Academy -

Cabrillo College

Culinary Arts -

Cabrillo College

High School Diploma -

Harbor High School

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Ana Bucio