Customer-focused professional with expertise in conflict resolution and service solutions. Delivers effective communication and problem-solving strategies to enhance customer satisfaction and loyalty. Collaborates seamlessly within teams, adapting to dynamic needs while driving results through empathetic service.
Work History
Roblox Game Developer
7 Months
Self Employed | 01.2026 - Current
Designed and implemented innovative gameplay features based on user feedback and market trends.
Conducted extensive testing and debugging to ensure high-quality performance across multiple platforms.
Analyzed player data to refine game balance and optimize user experience for targeted demographics.
Created 3D models, textures, animations and other assets for multiple video games.
Developed and implemented game levels with in-game mechanics.
Created prototypes based upon design ideas using such programming languages as blender and Luau
Receptionist
4 Years 11 Months
Tristate Empire Builders | 09.2021 - Current
Coordinated communication between clients and construction teams to streamline project updates.
Managed front desk operations, ensuring seamless visitor check-in and appointment scheduling.
Maintained accurate records of incoming calls, messages, and client inquiries for effective follow-up.
Assisted in coordinating company events, fostering team collaboration and community engagement efforts.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
VITA Volunteer
1 Year 3 Months
UConn | 02.2024 - 05.2025
Skilled at working independently and collaboratively in a team environment.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Assisted in preparing tax returns, ensuring compliance with federal and state regulations.
Reviewed client documents for accuracy and completeness before submission.
Dining Associate
2 Years 8 Months
UConn Dining Services | 09.2022 - 05.2025
Delivered exceptional dining service to residents, ensuring satisfaction and comfort during meals.
Assisted in menu planning and preparation, accommodating dietary restrictions and preferences of seniors.
Adapted quickly to changing schedules and resident needs, enhancing overall dining experience.
Resolved resident concerns promptly, fostering positive relationships within the community.
Dining Associate
1 Year 8 Months
Maplewood Senior Living | 02.2023 - 10.2024
Collaborated with kitchen staff to ensure timely food delivery and presentation for meal services.
Trained new dining associates on service protocols and best practices for resident interaction.
Maintained cleanliness and organization of dining areas, adhering to health and safety regulations.
Enhanced customer satisfaction by providing exceptional service and anticipating guests'' needs.
Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.