Hi, I’m
Ana Soares
Jersey City,NJ
Summary
Experienced professional in culinary management, known for high productivity and efficient task completion. Possess specialized skills in staff training, inventory management, and customer service excellence. Excel at communication, leadership, and problem-solving to enhance team performance and ensure top-notch dining experiences.
Overview
9
years of professional experience
8
years of post-secondary education
Work History
Corto RestaurantJersey City, NJ
Waitress Supervisor/Social Media Manager
08.2023 - Current
Job overview
- Checked stock levels throughout the day to ensure adequate supplies were available at all times.
- Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
- Ensured compliance with all health department regulations related to food handling and storage procedures.
- Resolved customer complaints in a timely manner with professionalism.
- Monitored employee performance, identified areas of improvement, and provided feedback.
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Collaborated with chefs during family meal sessions to discuss and analyze the seasonal menu, and constantly evolving offerings.
- Gained in-depth knowledge of new dishes, including preparation methods, and the cultural significance behind each dish.
- Participated in wine-pairing discussions, developing expertise in matching wines to complement specific menu items.
- Played a key role in ensuring the team understood menu details, enhancing the customer dining experience through informed recommendations.
- Memorized the full menu and daily-changing specials to provide accurate and efficient service.
- Coached staff on strategies to enhance performance and improve customer relations.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Assisted in developing strategies for increasing following and engagement rates.
- Reviewed analytics data regularly to identify areas of improvement in our campaigns.
- Developed and implemented successful social media campaigns to support company objectives.
- Stayed abreast of changes in social media policies, tools, and algorithms to adapt strategies accordingly.
Tinga TaqueriaMillburn, NJ
Waitress/Team Captain
05.2019 - 02.2020
Job overview
- Enforced safety guidelines for employees and patrons of the restaurant.
- Answered questions about menu items, ingredients, and pricing.
- Checked back with customers throughout meal service to ensure satisfaction.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Took orders for food and drinks and delivered them to guests.
- Communicated daily specials to customers.
- Developed positive relationships with regular customers through friendly conversation.
- Participated in team meetings to discuss new menu items or changes in policy.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Informed customers of daily specials and signature menu items.
- Led team meetings, discussed and delegated tasks to individual team members.
Gianmarco Trattoria Millburn, NJ
Waitress Captain
03.2016 - 02.2020
Job overview
- Participated in team meetings to discuss new menu items or changes in policy.
- Greeted customers and provided menus.
- Developed positive relationships with regular customers through friendly conversation.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Served alcoholic beverages responsibly in accordance with state laws.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Bussed tables as needed during peak hours.
- Processed payments accurately using cash registers or POS systems.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Trained new employees to perform duties.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new staff members on proper customer service techniques, use of equipment, and sanitation standards.
- Supervised wait staff to ensure efficiency and accuracy in order taking and delivery of food items.
- Resolved customer complaints in an efficient manner while maintaining a positive attitude towards guests at all times.
Education
Essex County CollegeNewark, NJ
Associate of Applied Science from Nursing
06-2018
National Bartender's SchoolWoodbridge, NJ
Licensed Bartender from Bartending
02.2017 - 03.2025
Skills
- Hygiene standards
- Sales promotion
- Strong leadership
- Complaint handling
- Waiting tables
- Restaurant/Team management
- Hospitality Specialist
- Dining room management
- Analytical skills
- Point of sale POS software
- Relationship building
- Adaptability
- Restaurant marketing
Languages
Portuguese
Native/ Bilingual
Spanish
Full Professional
Timeline
Waitress Supervisor/Social Media Manager
Corto Restaurant
08.2023 - Current
Waitress/Team Captain
Tinga Taqueria
05.2019 - 02.2020
National Bartender's School
Licensed Bartender from Bartending
02.2017 - 03.2025
Waitress Captain
Gianmarco Trattoria
03.2016 - 02.2020
Essex County College
Associate of Applied Science from Nursing
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