Ana Patricia Canas
Inglewood,CA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Restaurant Concierge Host
JW Marriott / Ritz Carlton LA Live
Los Angeles, CA
01.2010 - Current
- Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
- Ensured compliance with safety regulations within the workplace by following established guidelines.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Developed strong relationships with key partners in order to ensure smooth operations between departments.
- Processed payments from customers using a POS system.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
Cashier Team Lead
Neiman Marcus
Beverly Hills
10.2005 - 12.2010
- Managed scheduling, payroll, and time off requests for team members.
- Trained new cashiers on proper use of registers and store policies.
- Assisted cashiers with resolving customer complaints and inquiries.
- Answered customer questions and provided store information.
- Ensured compliance with all safety regulations while performing tasks.
- Performed daily opening and closing procedures for the register area.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
Room Service Attendant /Cashier
Hoilday Inn
Los Angeles, CA
01.2000 - 2005
- Responded promptly to customer inquiries and requests for assistance.
- Greeted guests upon arrival and provided a friendly, accommodating service.
- Ensured that all dining areas were properly stocked with necessary supplies such as napkins, condiments, and utensils.
- Resolved any customer complaints quickly and efficiently in order to maintain high levels of satisfaction.
- Delivered food items to guest rooms in a timely manner.
- Verified orders against invoices to ensure accuracy of deliveries.
- Ensured proper handling of all cash transactions while on duty.
- Maintained cleanliness of work area throughout shift including counters and tables.
- Assisted with the setup of banquet events as needed.
- Delivered pleasant guest experiences with friendly service and caring demeanor.
- Assessed quality of food and beverage products prior to delivery.
- Took telephone orders, billed items to rooms and communicated orders to kitchen.
- Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
Education
Associate of Arts - Bussiness
UEI College - Gardena
Gardena, CA06-2000
Skills
- Appointment Scheduling
- Staff Training
- Store maintenance
- Payment Processing
- Customer Service
- Credit card payment processing
- Active Listening
Certification
- Tips certification
- Micros
- Food Handlers
- Open Table
Timeline
Restaurant Concierge Host
JW Marriott / Ritz Carlton LA Live
01.2010 - Current
Cashier Team Lead
Neiman Marcus
10.2005 - 12.2010
Room Service Attendant /Cashier
Hoilday Inn
01.2000 - 2005
Associate of Arts - Bussiness
UEI College - Gardena
- Tips certification
- Micros
- Food Handlers
- Open Table
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