Ana Cabral
Hurlburt Field,FL
Summary
Results-driven leader with extensive experience in planning, assigning, and directing tasks. Expert in maintaining safe job sites, optimizing operations, and driving team performance. Bilingual in Spanish with strong skills in crew leadership, employee training, and customer satisfaction. Seeking a role where dedication and leadership are valued.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Starbucks Foreman
Army And Air Force Exchange Service AAFEES
04.2022 - 01.2024
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Controlled food costs and managed inventory.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Customer Experience Associate
Army And Air Force Exchange Service AAFEES
09.2021 - 04.2022
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution
- Asked customers questions to determine, verify and solve common problems
Assistant Director
Bring'em Young Academy
02.2016 - 09.2020
- Familiarized parents with center's policies, regulations, fees and curriculum.
- Managed program paperwork and child records to comply with state requirements.
- Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.
- Attended approved training and continuing education courses to maintain certifications.
- Executed marketing plan and promoted positive image to achieve enrollment goals.
- Engaged with parents and families to build positive relationships for children to thrive.
Child Care Assistant Director
EOS Fitness
North Las Vegas, NV
08.2013 - 02.2016
- Responsible for operation and instructional leadership.
- Assist and follow directives from childcare director.
- Manage day-to-day activities. -Train, encourage, and mentor staff.
- Hire, train, and evaluate staff.
- Maintain up to date Sanitation Codes for State.
Crew Member
McDonalds Restaurant
04.2009 - 06.2011
- Worked front counter, drive-thru and other areas
- Cleaned and maintained all areas of restaurant to promote clean image
- Trained new team members on procedures, customer service, and sales techniques
- Operated cash register to ring up final bill and process various forms of payment
- Took orders, prepared meals, and collected payments
Education
Some College (No Degree) -
Yuba College
High School Diploma -
Lindhurst High School
Olivehurst, CA06.2009
Skills
- Bilingual: fluent in Spanish; proficient in speaking, writing, translating, and interpreting
- Administrative: Microsoft Office, data entry, phone handling, filing, copying, faxing, and dispatching
- Materials Management: Experience in handling and organizing materials efficiently
- Employee Training: Skilled in developing and delivering training programs
- Crew Leadership: Proven ability to lead and manage teams effectively
- Crew Scheduling: Experienced in creating and managing staff schedules
- Effective Communication: Strong ability to convey information clearly and professionally
- Teamwork and Collaboration: Proven experience working effectively within team environments Work Planning and Prioritization
- Work Planning and Prioritization: Adept at planning tasks and managing priorities to ensure efficiency and productivity
Certification
- Starbucks Barista Basic Training
- Barista Trainer
- Daily Operations Training
- Starbucks Management Training
Accomplishments
- Performer of the fourth quarter 2021.
- Performer of the fourth quarter 2023.
Timeline
Starbucks Foreman
Army And Air Force Exchange Service AAFEES
04.2022 - 01.2024
Customer Experience Associate
Army And Air Force Exchange Service AAFEES
09.2021 - 04.2022
Assistant Director
Bring'em Young Academy
02.2016 - 09.2020
Child Care Assistant Director
EOS Fitness
08.2013 - 02.2016
Crew Member
McDonalds Restaurant
04.2009 - 06.2011
Some College (No Degree) -
Yuba College
High School Diploma -
Lindhurst High School
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