Ana Caceres

• Initiated client accounts and files
• Collaborated with attorneys and clients on any billing inquiries and payments
• Interacted with clients in a personable manner when taking payments over the phone and face to face
• Creating and adjusting payment plans, invoices, and retainers (contracts)
• Coordinating with clients any missed or upcoming payment deadlines
• Coordinating with the staff and paralegals the clients' case progress with payments and invoices
• Reporting payment and financial data to the attorney.

Working cooperatively with hotel operations and security staff, community associates will welcome and engage migrant and asylum-seeking single adults, families with children, or adult families (without children) as they enter the sanctuary hotel andnavigate New York City

Responsibilities

Responsible for tasks including, but not limited to, the following:

• Culturally sensitive registration, intake, rostertracking

• Bilingual Spanish/English communication

• Referrals to community-based programs andorganizations

• Coordination with interpretation and translationservices

• Coordination with the NYC Department of Education (DOE) on student registration, school placement, attendance, transportation, and troubleshooting as needed

• Referrals to ESL instruction

• Referrals for childcare

• Medical care coordination

• Coordination with the Mayor’s Office ofImmigration Affairs (MOIA)

• Referrals to immigration legal services

• Other tasks as necessary to facilitatedelivery of necessary services to clients,including storage and distribution ofpackaged meals.

• Administrative support for efficient office operations
• Responsible for supporting managers and staff with confidential and time sensitive information
• Effectively register and record Ship certificates and other documents, create invoices and forward to the owner or recognized organization.