Ana Calderon
Antioch,CA
Overview
10
10
years of professional experience
Work History
Associate Project Coordinator/Move Coordinator
Waymo
Mountain View, CA
03.2022 - Current
- Efficiently managed 20-45 customer support tickets weekly, exceeding SLA targets
- Used troubleshooting techniques to quickly resolve issues and kept customers updated
- Escalated complex issues through executive reporting and documented all interactions
- Actively participated in team meetings to improve performance
- Managed the relocation of 34,000+ square feet of offices and labs in a short timeframe to maximize business continuity
- Worked with Occupancy Planning, Facilities Management and other partners to ensure alignment and seamless execution for moves
- Supported partners with furniture needs, managed 3rd party vendors to solution options
- Established processes and procedures for technology roll-outs
Move Coordinator
Cushman Wakefield
Sunnyvale, CA
01.2018 - 09.2021
- Manage the site employee weekly small/large/project moves and monthly site to site moves
- Developed and maintained excellent working relationships with key business partners, vendor partners and Site Operations Manager
- Implemented move plans in accordance with the approved occupancy plan and suggested adjusted to the plan as changes arose
- Lead neighborhood planning, move meetings or town halls in support of occupancy plans
- Supported change management and communication plan as it pertained to changing work space and work style
- Strove to maintain best in class space and occupancy data
Move Coordinator
Autodesk
San Francisco/San Rafael, CA
04.2016 - 11.2017
- Handled Facilities management, vendor management and processed invoices for MAC projects
- Coordinated and supervised clerical/secretarial support function for the Manager of Occupancy Planning
- Scheduled meetings/conference rooms (including specifics), maintain calendars, etc
- Ensured client satisfaction throughout weekly move management, updated CAFM system for tracking
- Received and processed client move requests, service requests, seat reservations, new hires, and terminations
Partner Service Representative
Autodesk
San Rafael, CA
02.2015 - 04.2016
- Provided customer support via live chat and phone, addressing over 200 inquiries and orders per week
- Monitored user activity, and managed account access and permissions
- Consistently meet all performance benchmarks for speed, accuracy, and volume of service within company guidelines
- Provided high-level customer support to 25 Autodesk partners daily, determining the root cause of issues, identifying, explaining and implementing the best solutions
- Followed up to ensure partners' satisfaction with our support given
- Assisted new and current reps weekly with troubleshooting 10 different types of Cloud Credit transaction and account errors, ranging from changing account owners to merging contracts
Education
Year Up - Business Communications, Corporate Computing, IT Fundamentals, Professional Development
Foothill College
San Francisco, CA07.2015
Skills
- Project Management
- SmartSheets
- Slack
- Capturing meeting minutes
- Microsoft Outlook
- Tracking orders and tasks through Excel
- Google Suite
- Corrigo
- SI7
- Tririga
- Troubleshoot orders
- Account Management on Siebel
- SAP
- Salesforce
- Global commerce
- Trinity
- EIDM
- Performance monitoring
- Budget coordination
- Hardware and software installation
- Project feedback data
- Negotiations
- Price quote preparation
- Project recordkeeping
- Document oversight
- Specification detailing
- Spreadsheet tracking
Timeline
Associate Project Coordinator/Move Coordinator
Waymo
03.2022 - Current
Move Coordinator
Cushman Wakefield
01.2018 - 09.2021
Move Coordinator
Autodesk
04.2016 - 11.2017
Partner Service Representative
Autodesk
02.2015 - 04.2016
Year Up - Business Communications, Corporate Computing, IT Fundamentals, Professional Development
Foothill College