Summary
Overview
Work History
Education
Skills
Additional Information
Reading
Design & Drawing
Languages
Timeline
Generic

Ana Calvino

Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Committed and hardworking as Associate Seller with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.

Overview

9
9
years of professional experience

Work History

Bookseller

Barnes & Noble
07.2021 - 08.2024
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Recovered sales floor by picking up items, shelving books and product and straightening bookshelves and tables.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Delivered highest level of customer service by greeting, communicating and assisting customers with online orders.
  • Applied interpersonal and communication skills to establish selling relationship with customers.
  • Processed information and merchandise through POS register system.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Managed efficient cash register operations.
  • Developed strong rapport with customers and created positive impression of business.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Cashier

Target
07.2018 - 12.2019
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reviewed weekly sales ads and monitored price changes.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Operated cash register to record all transactions accurately and efficiently.

Sales Associate

Target
07.2017 - 06.2018
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Educated associates on market trends and stayed up-to-date on forecasts.
  • Solved customer challenges by offering relevant products and services.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Processed product returns and assisted customers with other selections.

Volunteer

Brewster Technical College
08.2017 - 12.2017
  • Assisted with special events or programs.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun and smooth-running events by helping with organization and planning.
  • Worked in team environment to maintain high levels of productivity.
  • Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
  • Gained operational knowledge and supported departmental needs.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Took and followed detailed directions from others.

Sales Associate

Walmart
11.2015 - 01.2016
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Provided positive first impressions to welcome existing, new and potential customers.

Education

Associate of Science - Architectural Drafting Technology

Hillsborough Community College
Tampa, FL
05.2025

Associate of Arts - Architecture

Hillsborough Community College
Tampa, FL
08.2022

High School Diploma -

Victor Marante
La Habana, Cuba
06.2012

Skills

  • Detail-Oriented
  • Credits and Refunds
  • Policies and Procedures
  • Merchandise Packaging
  • Price Identification
  • Cash Handling
  • Employee Training
  • Cleaning and Sanitizing
  • Honest and Ethical
  • Shipment Procedures
  • Payment Processing
  • Pricing and Markdowns
  • Product Location
  • Call Response and Transfer
  • Reliable and Responsible
  • Product Scanning
  • Problem Solving
  • Cooperative Attitude
  • Customer Relations
  • Inventory Stocking
  • Work Task Prioritization
  • Customer Transactions
  • Feedback Acceptance
  • Relationship Building
  • Coupon Redemption
  • Reporting and Documentation
  • Analytical Thinking
  • Basic Mathematics
  • Point of Sale Software
  • Adaptable and Flexible
  • Check Cashing
  • Active Listening
  • Return and Exchange Processing
  • Microsoft Office
  • Creative Thinking
  • Total Payment Calculation
  • Translation from English to Spanish
  • MS Office
  • Flexible and Adaptable
  • Self-Motivated
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Planning and Coordination
  • Data Entry
  • Good Telephone Etiquette
  • Decision-Making
  • Attention to Detail
  • Multitasking Abilities
  • Analytical and Critical Thinking
  • Organization and Time Management

Literary knowledge

Organizational abilities

Product Recommendations

Problem-solving skills

Customer Service

Listening Skills

Multi-tasking strength

Money Handling

Additional Information

I have the ability to learn quick everything related to computers, it comes easy to me.

Reading

I do love books, any kind of literature but mostly fantasy and science fiction. I always stay up to date about what it are the latest and most
popular books. For me, books are an escape from reality, they take you to different worlds and give you a different perspective that you can use when you comeback to your live.

Design & Drawing

Besides reading, I also love, drawing, painting, and designing. I am always looking to test different art supplies, learn, and improve my abilities. I have been drawing since I was a child. I love to be able to bring ideas to live, and that is the main reason why I choose to go for a career that would allow me to use my ability for something productive.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary

Timeline

Bookseller

Barnes & Noble
07.2021 - 08.2024

Cashier

Target
07.2018 - 12.2019

Volunteer

Brewster Technical College
08.2017 - 12.2017

Sales Associate

Target
07.2017 - 06.2018

Sales Associate

Walmart
11.2015 - 01.2016

Associate of Arts - Architecture

Hillsborough Community College

Associate of Science - Architectural Drafting Technology

Hillsborough Community College

High School Diploma -

Victor Marante
Ana Calvino