ANA CANCIO
Miami,FL
Summary
Remote Customer service
Highly motivated professional with vast experience in customer service and sales. Proven track record of consistently exceeding expectations, developing strong relationships, and delivering memorable service. Skilled in utilizing multiple sales and service strategies to maximize client satisfaction and drive positive sales results.
Overview
27
27
years of professional experience
Work History
Accounting Assistant
J & P Tiles Inc
11.2023 - Current
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
Sales / Customer Service
Barharbor Seafood / PFG
04.2015 - 10.2023
- Remote Customer service
- Day/Night interaction with client
- Accounts Receivables
- Accounts Payables
- Resolved customer issues and provided solutions quickly
- Answered product questions with up-to-date knowledge of sales and store promotions
- Weekly account reconciliations
- Avoided revenue losses with diligent attention to customer needs and complaint
Customer Service / Data Entry
Incrediblefish
06.2007 - 04.2015
- Kept records of customer interactions, transactions, and complaints to improve service
- Responded promptly to customer inquiries and requests via phone, email, and in-person
- Managed customer orders, inquiries and requests for processing
- Maintained detailed records of customer interactions and transactions
- Delivered exceptional customer service by providing technical support and resolving customer complaints quickly and efficiently
- Resolved customer complaints and disputes in a professional manner
- Built rapport with customers and accurately assessed needs to make recommendations and upsell to achieve sales goals
- Utilized lead lists to develop clientele and increase retention
- Answered product questions with up-to-date knowledge of sales and store promotions
- Accounts Payables
- Accounts Receivables
Sales / Customer Service
Stolt Seafarms
03.2003 - 06.2007
- Created and delivered compelling presentations to close sales deals
- Partnered with marketing teams to provide insight about best practices and product pitches to boost sales
- Resolved customer issues and provided solutions quickly
- Updated and noted accounts with information from customers
Secretary / Customer Service
Incredible Fresh
02.1998 - 03.2003
- Answered telephones to give information to callers, take messages, or transfer calls
- Located and attached appropriate files to incoming correspondence requiring replies
- Created, maintained, and entered information into databases
Education
Associate of Arts -
Miami Dade College
Miami, FL05.1999
Skills
- Effective Customer Communication
- Professional Relationship
- Operational Efficiency
- Customer Service and Assistance
- Special Orders
- Account Management
- Product Knowledge
- Invoicing and collections
- Quickbooks
- File and database management
- Accounts receivable management
- Accounts payable management
- Payroll operations
- Debt collection
- Customer Service
- Sales summaries
References
References available upon request
Timeline
Accounting Assistant
J & P Tiles Inc
11.2023 - Current
Sales / Customer Service
Barharbor Seafood / PFG
04.2015 - 10.2023
Customer Service / Data Entry
Incrediblefish
06.2007 - 04.2015
Sales / Customer Service
Stolt Seafarms
03.2003 - 06.2007
Secretary / Customer Service
Incredible Fresh
02.1998 - 03.2003
Associate of Arts -
Miami Dade College
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