Ana Canez
Tolleson,AZ
Summary
Experienced Receiver highly effective at loading and unloading trucks, operating equipment, and answering assistance calls. Industrious and responsible professional with strong problem solving and critical thinking skills.
Overview
10
10
years of professional experience
Work History
Receiver
CEVA Logistics Center
16155 W Elwood St Goodyear, AZ 85338
11.2025 - Current
- Received and inspected incoming shipments for quality and accuracy.
- Utilized warehouse management systems to track inventory levels efficiently.
- Maintained organized storage areas to enhance operational efficiency.
- Moving boxes using hand tools, pallet jacks, or other equipment.
- Storing items, tracking inventory, and ensuring correct documentation.
Customer Returns Associate
Amazon Reverse Logistics
5333 W Lower Buckeye Rd, Phoenix AZ 85043
10.2024 - 09.2025
- Achieved accurate inventory updates by efficiently processing customer returns.
- Ensured compliance with company standards through thorough quality checks on returns.
- Categorized items as resellable, damaged, or refurbishable for effective restocking.
- Managed sorting, scanning, and tagging of returns while addressing customer inquiries.
- Handled customer inquiries proficiently while maintaining productivity during long shifts.
Banking Support Call Center
Fiserv
4801 E Thistle Landing Dr Phoenix AZ 85044
09.2018 - 08.2019
- Thrived in fast-paced environments, ensuring prompt service delivery.
- Collaborated effectively with teams and worked independently to meet goals.
- Adapted quickly to new situations, enhancing operational efficiency.
- Provided frontline support for financial services, resolving customer inquiries.
- Handled incoming calls, addressing account, payment, and loan issues effectively.
- Demonstrated strong problem-solving skills while multitasking across various systems.
Outbound Call Center Agent
Ciox Healthcare
2222 W Dunlap Ave Ste 300 Phoenix, AZ 85021
01.2017 - 02.2018
- Verified patient information accuracy through effective outbound calling.
- Resolved inquiries by collaborating with healthcare providers to enhance service delivery.
- Ensured HIPAA compliance while managing sensitive patient information securely.
- Processed medical record requests from insurance companies efficiently and accurately.
Shift Manager
McDonald's
3155 E Indian School Rd, Phoenix AZ 85018
05.2016 - 01.2018
- Unlocking, setting up register, prepping food/products, and completing checklist on time
- Trained new employees on service standards and food safety protocols.
- Counting drawers accurately
- Handling early complaints calmly and professionally
- Ensuring food safety/ cleanliness standards
Education
High School Diploma -
Maryvale High School
3415 N 59th Ave Phoenix, AZ 8503303-2016
Skills
- Strong customer service
- Problem-solving skills
- Call handling techniques
- Self-motivated and disciplined
- Time management
- Cleaning and organizing
Languages
Spanish
Professional Working
Timeline
Receiver
CEVA Logistics Center
11.2025 - Current
Customer Returns Associate
Amazon Reverse Logistics
10.2024 - 09.2025
Banking Support Call Center
Fiserv
09.2018 - 08.2019
Outbound Call Center Agent
Ciox Healthcare
01.2017 - 02.2018
Shift Manager
McDonald's
05.2016 - 01.2018
High School Diploma -
Maryvale High School