Ana Carando
Bacoor,Cavite
Summary
Results-driven Account Manager with extensive experience in client relationship management, business development, and sales strategy. Adept at identifying opportunities for growth, optimizing processes, and leading high-performing teams to achieve business objectives. Strong background in customer service, operations leadership, and strategic planning.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Virtual Assistant
Freelance
- Provided administrative support, including email management, scheduling, and customer service.
- Managed client databases, spreadsheets, and CRM systems efficiently.
- Conducted online research, data entry, and assisted in content creation.
- Handled social media management and engagement for clients.
- Ensured confidentiality and professionalism in all client interactions.
- Managed CRM input, exports and clean up.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Conferred with customers by telephone, chat or email to provide information.
- Completed business correspondence, transcription, and data entry.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Managed filing system, entered data and completed other clerical tasks.
- Established administrative work procedures to track staff's daily tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
Client Account Manager
Carenet
05.2025 - Current
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance and service goals and held associates accountable for individual performance.
Account Manager
Microsourcing
04.2023 - 05.2025
- Develop and maintain strong client relationships as the primary point of contact.
- Identify client needs, propose solutions, and negotiate contracts to drive revenue growth.
- Collaborate with internal teams to ensure high-quality service delivery.
- Analyze client data to track performance and identify areas for improvement.
- Lead upselling and cross-selling strategies to expand business opportunities.
- Address client concerns proactively to maintain high satisfaction and retention rates.
- Generated pipeline to close revenue and attain quota.
- Built credibility and trust to influence client's buying decisions.
- Partnered with internal resources to present additional value and expertise to clients.
- Met existing customers to review current services and expand sales opportunities.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Stayed current on company offerings and industry trends.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built relationships with customers and community to promote long term business growth.
- Trained, mentored and motivated staff to instill desire for superior performance.
- Conducted market research to identify new opportunities and target markets.
- Managed budget allocation and resource utilization to maximize marketing ROI.
- Managed 7 Strategic account which has a total of 355 Employees
Operation Supervisor
24/7.ai
04.2019 - 04.2023
- Led and mentored a team, fostering productivity and high service standards.
- Conducted training programs to enhance employee performance and engagement.
- Facilitated team meetings and cross-functional collaboration.
- Streamlined customer support operations through strategic initiatives.
- Coached team members in sales techniques to achieve business targets.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed maximum of 30 Employees and 3 different accounts.
Education
Bachelor of Business Administration - Marketing Management
CAP College Foundation INC.
Accountancy - undefined
Laguna College of Business and Arts
Skills
- Account & Client Relationship Management
- Business Development & Sales Strategy
- Team Leadership & Mentoring
- Performance & Process Improvement
- Customer Service Excellence
- Data Analysis & KPI Tracking
- CRM Tools (Salesforce, HubSpot, Zendesk)
- Microsoft Office Suite & Google Workspace
- Customer service
- Relationship management
- Spreadsheet management
- Document preparation
- Multitasking and organization
- Attention to detail
- Expense tracking
- Email management
- Microsoft office
- Project management
- Problem-solving
- Data entry
- Report generation
Certification
- Safety and Health Training for Safety Officers
- Civil Service Professional Eligible
Timeline
Client Account Manager
Carenet
05.2025 - Current
Account Manager
Microsourcing
04.2023 - 05.2025
Operation Supervisor
24/7.ai
04.2019 - 04.2023
Accountancy - undefined
Laguna College of Business and Arts
Virtual Assistant
Freelance
Bachelor of Business Administration - Marketing Management
CAP College Foundation INC.
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