Ana Cardenas

· Remote work with the Enhanced Care management program with different medical plans in California.

· Identified and addressed patient health needs through effective communication and collaboration with multidisciplinary teams.

· Assist members in scheduling appointments and accessing community resources

· Complete health assessments for each health plan

· Developed and implemented individualized care plans to promote positive health outcomes and complete health care goals.

· Monitored, evaluated, and record client progress according to measurable goals described in treatment and care plan.

· Follow up with members via phone calls, home visits, and visits to other settings where members can be found

· Performed data entry tasks accurately in order to document client information in an electronic system.

· Coordinated referrals for healthcare services such as primary care physicians, specialists, mental health providers.

· Referred patient, client and family to community resources to assist in recovery from mental and physical illness and to provide access to services such as financial assistance, legal aid, housing, job placement, and education, IEP, connect with autism needs, mental health needs.

· Assist member with filling out application

· Planned discharge from care facility to home or another care facility.

· Educated patients about the importance of preventative healthcare measures such as vaccinations and regular checkups.

· Counseled clients and patients in individual and group sessions to help overcome dependencies, recover from illness, and adjust to life.

· Utilized problem-solving skills to resolve complex issues that arise during the health navigation process.

· Planned and conducted programs to combat social problems, prevent substance abuse, or improve community health and counseling services.

· Work with system Blue shield, Molina, DrChrono, DHCS, Salesforce.

• Round with doctors and case managers at Dignity Health- California Hospital Medical center and schedule appointment doctors are requesting for patient
• Schedule hospital follow ups appointment at 7 different Los Angeles county clinics
• Check Insurance Verification And Eligibility
• Work with systems such as Medpoint, Hie-Lite, Cerner, NextGen and eClinicalWorks
• Coordinated patient referrals to appropriate specialists ensuring quality care was provided in a timely manner
• Followed up with clients post discharge from hospitals or clinics via phone calls or emails ensuring continuity of care
• Help reduce hospital re admission
• Provided emotional support to patients during times of distress through active listening techniques
• Created detailed reports outlining areas where improvements were needed in order to enhance patient satisfaction rates
• Utilized problem-solving abilities to ensure patient access to clinical services and resources
• Provided support to patients and their families by providing education on medical terminology, insurance coverage, and other healthcare related topics
• Participated in interdisciplinary team meetings discussing best practices for achieving desired outcomes
• Demonstrated excellent interpersonal communication skills in developing positive relationships with patients and their families
• Developed strong organizational skills while managing multiple tasks simultaneously
• Cultivated strong working relationships with internal teams such as nursing staff, physicians, administrators, social workers., in order to ensure successful implementation of initiatives.

• Delivered direct care to patients in medical ICU with bathing, feeding, and grooming tasks
• Assisted register nurse in any needs they needed help with
• Completed daily documentation and charts regarding patient care and input reports into practice databases ORCHID Prod
• Unit clerk
• Assessed patient needs and reported any changes in condition to appropriate staff members promptly
• Responded quickly in emergency situations using appropriate interventions
• Utilized PPE appropriately and followed patient safety and infection control guidelines
• Postmortem care
• Assisted with admission and discharge processes to provide continuity of care
• Cleaned and sanitized medical equipment and rooms
• Answered call lights to provide emergency treatment and assistance to patients
• Stocked patient rooms and supply areas to meet patient care needs
• Observed infection control procedures and guidelines to safeguard patients and teams
• Exhibited compassionate attitude towards all patients regardless of age or disability level
• Respected confidentiality of patient information at all times according to HIPAA regulations.

• Provide health care service in clients residences
• Monitor clients vitals signs and report any abnormality to case manager
• Assist with clients personal care ADL's and perform domestic and household task
• Clean and change wound dressing
• Assist patients with mobility and physical therapy exercise
• Helped family members transport patients, teaching methods to lift and re-position
• Maintained confidentiality regarding patient information at all times in accordance with HIPAA regulations
• Developed strong communication skills by interacting with a variety of medical professionals, family members, and patients
• Provided companionship and basic emotional psychological support.

• All CNA type of work
• Assisting with ADLs
• Assisted nursing staff in providing quality care for acutely ill patients by taking vital signs, monitoring I&Os and performing other delegated tasks
• Implemented nursing care plans by performing patient care activities under supervision of licensed nurses
• Performed hourly rounds and responded promptly to call lights
• Patient observation 1:1
• Transferred, admitted, and discharged patients, complying with principles of safe patient handling
• Participated in multi-skilled activities, supporting patient-centered approach to achieving desired outcomes
• Patient safety
• HIPPA and patient privacy
• EPIC Knowledge
• Unit clerk work
• Medical Record management
• Scheduling patient for treatment
• Demonstrated excellent communication skills while interacting with patients, families and healthcare professionals.