Ana Carrillo
Aurora,CO
Summary
Operations and cleaning supervisor with significant expertise in airport and union environments, emphasizing compliance and safety standards. Demonstrated ability to lead teams and support inspections while ensuring high-quality service in dynamic settings. Bilingual in English and Spanish, with a strong background in training and workforce coordination to enhance performance and client satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Janitorial Supervisor
Flagship Inc
Denver, Colorado
08.2025 - Current
- Supervised daily cleaning operations, ensuring high hygiene standards across all facilities.
- Trained and mentored staff on cleaning procedures and safety protocols.
- Conducted regular inspections, verifying compliance with cleanliness and safety regulations.
- Resolved staff concerns and conflicts, fostering a positive work environment.
Manager
Merit Logistics
Aurora, USA
09.2022 - 08.2025
- Oversaw daily operations to ensure department and customer needs were met
- Manage work orders and Payroll processing.
- Oversaw compliance for hiring, onboarding, and training of 11 associates on safety and cleaning requirements
- Interviewed candidates for open positions.
- Coordinated work assignments and maintained supply inventory of equipment.
- Facilitated staff meetings to communicate updates, processes, and policy changes
- Maintained budgeted hours.
- Filled in various roles during staff shortages to ensure operational continuity.
- Accomplished multiple tasks within established timeframes.
Assistant Manager
KG Facility Solutions
Denver, USA
05.2021 - 08.2022
- Increased customer satisfaction through prompt resolution of complaints.
- Managed daily operations to ensure performance, quality, and service standards were met.
- Cultivated strong relationships with staff, enhancing team morale and collaboration.
Operations Manager
KG Facility Solutions/Flagship Facility Services
Denver, USA
04.2020 - 05.2021
- Oversaw daily operations to meet department and customer needs, ensuring compliance for 85 employees through hiring, onboarding, and training on safety and cleaning requirements.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated staff meetings to communicate updates and policy changes, enhancing team awareness and alignment.
- Represented the company in meetings with internal and external customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Coordinated work assignments and maintained supply inventory of equipment.
- Tracked and recorded budget hours in financial reports, providing accurate financial insights for operational planning.
- Payroll processing.
Custodial Shift Supervisor
Flagship Facility Services Inc.
Denver, USA
01.2017 - 04.2020
- Collaborated with management to create long-term strategies enhancing efficiency of housekeeping and janitorial department.
- Managed inventory of supplies and equipment, optimizing usage and reducing waste.
- Organized regular meetings with custodial team to address progress updates and resolve challenges effectively.
Education
Vocational - Computerized Accounting
ICDC College
Van Nuys, CA11.2010
Skills
- Bilingual-Fluent in English/Spanish
- Customer Service
- Time Management
- Relationships Building
- Organization
- Problem Solving
- Delegation
- Team leadership
- Cleaning procedures
Certification
Certificate in Accounting.
Timeline
Janitorial Supervisor
Flagship Inc
08.2025 - Current
Manager
Merit Logistics
09.2022 - 08.2025
Assistant Manager
KG Facility Solutions
05.2021 - 08.2022
Operations Manager
KG Facility Solutions/Flagship Facility Services
04.2020 - 05.2021
Custodial Shift Supervisor
Flagship Facility Services Inc.
01.2017 - 04.2020
Vocational - Computerized Accounting
ICDC College