Ana Caso
Orlando,FL
Summary
Dedicated and self-directed Office Manager and Executive Assistant with diverse experience in organizations of all sizes and across multiple industries. Offering over 10 years of experience with specialized skills in business startup and growth. Technologically savvy with the proven to quickly master new software and systems. Excellent communication and team collaboration skills to deliver complex projects in deadline-driven environments.
Overview
13
13
years of professional experience
Work History
Administrative Office Manager
GROUP STONE INVESTMENT INC
10.2019 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Developed and implemented policies and procedures and scaled for growth.
- Designed office space and worked with construction and utility contractors.
- Coordinated travel arrangements for over 10 local and international travelers per year.
- Assisted marketing department in planning client functions.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved office operations by automating client correspondence, record tracking and data communications.
Accounts Receivable Accountant
Group Stone Investment
08.2019 - Current
- Monitored timely collection and application of account receivable collections.
- Managed past due balances, financial inquiries and other accounts receivable functions.
- Identified and implemented process efficiency improvements.
- Identified procedural or executional issues and assisted in development of remediation plans.
- Collected and reported monthly expense variances and explanations
Office Manager
Supreme International Usa
04.2013 - 10.2019
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed over 50 customer calls per day.
- Increased sales by 10%".
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Office Assistant
MP Auto Trading
01.2011 - 04.2013
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in person to provide information.
- Maintained and updated office records, both digital and physical.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Purchased and maintained office supplies
Education
High School Diploma -
IPOPSA
Santo Domingo, Dominican Republic05.2003
High School Diploma -
IPOPSA
Santo Domingo, Dominican Republic05.2003
Skills
- Database Administration
- Administrative Support
- Credit and Collections
- Human Resources
- Office Administration
- Records Management
Languages
Spanish
Native or Bilingual
Timeline
Administrative Office Manager
GROUP STONE INVESTMENT INC
10.2019 - Current
Accounts Receivable Accountant
Group Stone Investment
08.2019 - Current
Office Manager
Supreme International Usa
04.2013 - 10.2019
Office Assistant
MP Auto Trading
01.2011 - 04.2013
High School Diploma -
IPOPSA
High School Diploma -
IPOPSA