Ana Castaneda
Round Lake,IL
Summary
Driven and adaptable, I excelled at Amazon by enhancing package handling efficiency and customer satisfaction. Known for exceptional customer service and a strong work ethic, I consistently exceeded performance expectations. My ability to thrive in fast-paced environments and improve workflow showcases my dedication to quality and team collaboration.
Friendly and dependable with natural ability to engage and care for young children, ensuring safe and nurturing environment. Committed to providing positive impact through attentive and compassionate care.
During my time at Twisted Burger, I offered friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use communication and customer support.
Overview
3
3
years of professional experience
Work History
Package Handler
Amazon
11.2024 - 01.2025
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Stored and secured packages in designated areas to prevent damage and theft.
- Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
- Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
- Improved workflow efficiency, organizing workstations for optimal access to materials and tools.
Server
Juan De La Luna
05.2022 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Improved dining experience by providing prompt, attentive service to guests.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Education
Dental Hygiene
College of Lake County
Grayslake, ILHigh School Diploma -
Round Lake High School
Round Lake, IL05.2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Service prioritization
- Team collaboration
- Supply restocking
- Quality control
- Food safety practices
- Performance improvement
- Relationship management
- Dining area maintenance
- Guest seating
- Food sales and promotion
- Effective customer upselling
- Positive guest interactions
- Positive and professional
- Server training
- Reliable and responsible
- Warm and friendly
- Reliability
- Multitasking
- High energy and stamina
- Excellent communication
- Patience and empathy
- Time management
- Critical thinking
- Dependability
- Reliability and punctuality
- Licensed driver
- Calm demeanor
- Responsible decision-making
- Cooking
- FLUENT IN LANGUAGE
- Heavy lifting
- Warehouse safety
- Adaptable to change
- Workplace cleanliness
- Willing to learn
- Decision-making
- Relationship building
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Package Handler
Amazon
11.2024 - 01.2025
Server
Juan De La Luna
05.2022 - 11.2024
Dental Hygiene
College of Lake County
High School Diploma -
Round Lake High School