Ana Castaneda
Albuquerque,NM
Summary
High-energy Front Office Manager in a daycare brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization. Experienced professional with exceptional communication skills, dedicated to assisting families and children in problem-solving and providing guidance.
Overview
4
4
years of professional experience
Work History
Toddler Teacher
Sunflower Learning Center
Albuquerque, New Mexico
06.2025 - 12.2025
- Designed engaging lesson plans that catered to diverse learning styles and abilities.
- Implemented effective classroom management strategies to foster a positive learning atmosphere.
- Created a positive, nurturing environment for young students.
- Assisted with toilet training and diaper changing when necessary.
- Developed lesson plans and activities to engage children in learning.
- Organized and led activities to promote physical, mental and social development.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Ensured safety of all children by monitoring playground equipment use.
- Developed and maintained classroom resources that aligned with curriculum objectives.
- Developed and implemented lesson plans based on curriculum objectives.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
Family Service Coordinator
Altamira
Albuquerque, New Mexico
01.2025 - 03.2025
- Participated in weekly team meetings to review progress towards goals and discuss any areas of concern related to clients' cases.
- Collaborated with other agencies to coordinate services for families when needed.
- Attended professional conferences related to family services work in order to stay abreast of current trends and best practices.
- Organized trainings on parenting skills, communication strategies and problem solving techniques for families.
- Engaged families in the development of their own personal and family goal setting plans.
- Performed home visits to assess family dynamics and provide guidance on how to improve functioning within the family unit.
- Monitored client progress by conducting regular phone calls or face-to-face visits.
- Facilitated family meetings to discuss individual and family goals.
- Conducted assessments of families in order to identify strengths, needs and resources.
Front Office Manager
Noahs Ark Childrens Academy
Albuquerque, NM
11.2022 - 12.2024
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Created and optimized employee schedules for shift coverage.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Coordinated daily operations and managed workflow to enhance productivity.
- Reviewed completed work to verify consistency, quality, and conformance.
Teacher
Western Heights Public Schools
Albuquerque, NM
06.2022 - 11.2022
- Developed and implemented lesson plans based on curriculum objectives.
- Provided individualized instruction to meet the needs of all students.
- Maintained a safe and orderly learning environment for all students.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Prepared weekly newsletters for parents outlining upcoming assignments or events at school.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Remained calm and patient in student interactions to support individual growth and development.
Education
Associate of Arts - Early Childhood Education
Central New Mexico Community College
Albuquerque, NMSome College (No Degree) - Psychology (in progress)
University of New Mexico
Albuquerque, NMSkills
- Fluent in Spanish and English
- Policy and procedure modification
- Reception operations
- Documentation and control
- Office correspondence
- Team Management
- Payroll and budgeting
- Customer Service
- Scheduling and calendar management
- Documentation requirements
- Activity Planning
- First Aid Training
- Curriculum Planning
- Age-Appropriate Activities
- Creative lesson planning
- Positive Reinforcement
- Early Childhood Development
- Child assessment
- Document Translation
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Toddler Teacher
Sunflower Learning Center
06.2025 - 12.2025
Family Service Coordinator
Altamira
01.2025 - 03.2025
Front Office Manager
Noahs Ark Childrens Academy
11.2022 - 12.2024
Teacher
Western Heights Public Schools
06.2022 - 11.2022
Associate of Arts - Early Childhood Education
Central New Mexico Community College
Some College (No Degree) - Psychology (in progress)
University of New Mexico