ANA CASTRO
Deerfield Beach,FL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
36
36
years of professional experience
Work History
Office Manager
South Florida Proton Therapy Institute
05.2018 - Current
- Manage Patient Access Department and Insurance Department in a Radiation Oncology Environment.
- Generate and maintain Doctors schedule and staff schedule.
- Streamlined office operations by implementing EMR systems and organizational processes for optimal accuracy.
- Enhanced Patient Access team and Insurance team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced Center costs with meticulous budget monitoring and expense tracking.
- Implemented structured communication between departments for maximum patient care and treatment.
- Implemented processes for maximum patient flow and reimbursement.
- Maintained excellent Patient satisfaction.
Office Manager
Boca Raton Regional Hospital - Lynn Cancer Center
10.2002 - 05.2018
- Managed Radiation Oncology department.
- Maintained Staff and Doctor schedules.
- Maintained positive patient relations by addressing problems head-on and implementing successful corrective actions.
- Updated reports, managed accounts, and generated reports for hospital administrator.
Customer Service Specialist
Bank Of America
03.2001 - 09.2002
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Managed high customer volume while maintaining a courteous and professional demeanor.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
Accounts Payable Manager
Bosley Medical Group
10.1987 - 11.1995
- Enhanced financial accuracy by implementing effective accounts payable processes and controls.
- Reduced payment discrepancies with thorough invoice review, analysis, and reconciliation efforts.
- Improved vendor relationships through timely payments and clear communication of company policies.
- Processed Employee Payroll and Doctors Pay.
Education
High School Diploma -
Holy Family High School
Glendale, CaliforniaCertificate - Computer Programming
Institute Of Computer Technology
Los Angeles, CaliforniaSkills
- Office Management
- Doctors Management
- Team Supervision
- Staff hiring and developing
Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Manager
South Florida Proton Therapy Institute
05.2018 - Current
Office Manager
Boca Raton Regional Hospital - Lynn Cancer Center
10.2002 - 05.2018
Customer Service Specialist
Bank Of America
03.2001 - 09.2002
Accounts Payable Manager
Bosley Medical Group
10.1987 - 11.1995
High School Diploma -
Holy Family High School
Certificate - Computer Programming
Institute Of Computer Technology
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