Ana Julia Cedillo
Summerville,SC
Summary
Certified Public Saftey Telecomunicator offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Public Safety Telecommunicator
Chenega Infinity
04.2022 - Current
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Proved successful working within tight deadlines and fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Administrative Clerk
Chenega Infinity
05.2018 - 04.2022
- Arranged meetings and appointments and updated records to assist management.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Offered technical support and troubleshot issues to enhance office productivity.
- Edited documents to keep company materials free of grammar errors.
- Utilized office management software to record and track customer information.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Created and maintained detailed records of all office activities.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Edited and proofread documents for accuracy and completeness.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with customers by phone, email, or in-person to provide information.
- Input data into spreadsheets and databases.
Deli Worker
ASRC Federal Field Services
03.2018 - 03.2021
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Documented customer orders and conveyed special requests to kitchen staff.
- Offered product samples to customers, generating additional sales through taste-testing.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Greeted customers at counter to fulfill requests and answer questions.
- Listened carefully to customer instructions and prepared orders according to those preferences.
Role Player
ASRC Federal Field Services
03.2018 - 01.2021
- Performed humorous and serious interpretations of emotional actions and situations, using body movements, and gestures.
- Used body language, facial expressions and vocal techniques to convey messages.
- Maintained professional attitude and demeanor at all times.
- Learned scripts to understand characters' relationships and develop role interpretations.
- Worked collaboratively with other actors to perform scenes and convey stories.
Server
Waffle House
01.2018 - 03.2018
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
- Cultivated warm relationships with regular customers.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Documented orders accurately to track sales and properly bill guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Food Distributor
Beaming
05.2017 - 11.2017
- Communicated regularly with dispatcher for delivery route details and changes.
- Maintained records of sales and customer information to support accuracy.
- Stocked shelves and loaded orders to prepare deliveries.
- Stored and distributed food products with care and discipline and with full attention to safety and quality standards and regulations.
- Assisted with sorting and organizing stockroom items.
- Picked and packed order items.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Reviewed order slips, picked products and staged merchandize to be shipped.
Education
High School Diploma -
Orange Glen High School
Escondido, CA06.2016
Skills
- Information Intake
- Data Systems
- Dispatcher Monitoring
- System Maintenance
- Information Documentation
- Call Prioritization
- Data Entry
- Peer Relationships
- Calendar Management
- Price Memorization
- To-Go Order Preparation
- Loading and Unloading
Languages
Spanish
Native or Bilingual
Timeline
Public Safety Telecommunicator
Chenega Infinity
04.2022 - Current
Administrative Clerk
Chenega Infinity
05.2018 - 04.2022
Deli Worker
ASRC Federal Field Services
03.2018 - 03.2021
Role Player
ASRC Federal Field Services
03.2018 - 01.2021
Server
Waffle House
01.2018 - 03.2018
Food Distributor
Beaming
05.2017 - 11.2017
High School Diploma -
Orange Glen High School
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