Ana Centeno
Overland Park,KS
Summary
Highly-motivated employee with 10 years of relevant work experience; with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Labeler
Living Spaces Furniture
Lenexa, KS
08.2019 - Current
- Verified and corrected product labels for accuracy.
- Monitored stock levels of necessary materials used for labeling products.
- Processed returned goods and re-labeled them as necessary.
- Collaborated with other staff members to ensure accurate completion of tasks related to labeling projects.
- Self audit to maintain accuracy of pricing on the floor.
- Receive inbound shipment
- Organize and upkeep all tags that are on the sales floor
- Provide basic labeling training for peers
- Maintained adherence to labeling and packaging requirements
- Maintain inventory accuracy on sales floor and warehouse; fix any mistakes or errors that occur
- Provide labeling and inventory assistance during cycle counting (inventory)
- Opened 7 brand new stores to completion with alloted time provided
Spa Attendant
Rosewood Luxury Hotel & Resorts Group
Menlo Park, CA
07.2018 - 06.2019
- Assisted spa technicians with room set-up.
- Restocked supplies for spa treatments, performed sanitizing procedures on reusable tools and brought out fresh linens.
- Performed general cleaning duties such as vacuuming, dusting and sanitizing surfaces in the spa area.
- Collected soiled linens from treatment rooms and restocked closets and bathrooms.
- Monitored guest flow through the facility to ensure smooth operations throughout shifts.
- Provided customer service and support to guests in the spa area.
- Instructed guests on safety procedures and spa policies.
- Showed appreciation to resort guests by thanking for business.
- Responded to guest inquiries regarding spa services and products.
- Conducted regular checks on temperature levels within hot tubs, pools, steam rooms to ensure safety standards were met.
- Stocked towels, linens, robes and other amenities in the locker rooms.
- Demonstrated knowledge of all available services offered by the spa facility.
- Restocked supplies such as lotions, creams, oils and candles after each use.
- Greeted customers, answered questions and provided information about services.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
- Resolved guest complaints to maintain complete customer satisfaction.
- Reported required maintenance or repairs to management and maintained supply inventory.
Stock Associate
Pottery Barn Kids
Palo Alto, CA
11.2015 - 08.2017
- Received shipments of new products, unpacked items, verified quantities against invoices, and stocked them on shelves.
- Replenished stock levels when necessary by moving merchandise from backroom storage areas to sales floor locations.
- Assisted customers in locating products throughout the store.
- Organized shelves, racks, and displays to ensure merchandise was easy for customers to locate.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Provided excellent customer service by responding promptly to inquiries regarding product availability, prices, features, benefits .
- Communicated with customers to answer questions.
- Loaded and unloaded delivery vehicles to maintain inventory.
- Assessed floor displays to restock merchandise.
- Verified that all price tags were correct before stocking merchandise on display areas.
- Updated pricing and sales signs to promote merchandise.
- Identified damaged goods upon receipt of shipment and reported them accordingly for returns or exchange purposes.
- Maintained current and accurate inventory with cycle counts and audits.
- Checked delivered merchandise and order information to verify shipment accuracy.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Lifted materials of varied weights on regular basis.
- Replenished items to maintain stock availability.
- Faced products on shelves and displays to meet company policies.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
Warehouse Worker
American Girl
Palo Alto, CA
10.2013 - 11.2015
- Organized warehouse space for efficient storage of products.
- Used pallet jacks to move items to and from warehouse locations.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Assembled orders according to customer requests.
- Staged and sorted multiple types of products for loading.
- Recognized defective material and reported issues to management.
- Received deliveries, scanned packages and updated orders in internal database.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Maintained stock levels in accordance with company policies.
- Performed cycle counts to maintain accurate inventory records.
- Assisted customers with product selection inquiries when needed.
- Packed boxes and stock using organizational guidelines.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Monitored stock room supplies such as packaging materials, labels, tags. ensuring adequate levels were maintained at all times.
- Organized merchandise and stockroom shelves to ensure a neat and orderly display.
- Unloaded trucks, checked in merchandise, stocked shelves with newly arrived items, and moved existing stock around as necessary.
- Communicated with customers to answer questions.
- Managed daily tasks such as labeling boxes, sorting orders according to priority level.
- Replenished inventory with focus on addressing customer needs.
- Assisted customers with locating requested items within the store or stockroom area.
- Resolved customer complaints regarding product availability or quality promptly by providing satisfactory solutions.
- Palletized products for shipping or transfer to sales floor.
- Used accurate and efficient storage procedures to shelve new merchandise and returned items.
- Performed daily inventory cycle counts and assisted with full audits.
- Provided assistance in loading customer purchases into their vehicles when requested.
- Unloaded incoming trucks and stocked merchandise in correct storage areas.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Participated in store recovery to keep merchandise displays neat and organized.
Education
High School Diploma -
Woodside High School
199 Churchill Ave, Woodside, CA06-2013
Skills
- Fast Learning
- Truck Loading
- Self Motivation
- Product Sorting
- Adaptability and Flexibility
- Task Prioritization
- Effective Communication
- Package Labeling
- Time Management
- Professionalism
- Analytical Skills
- Organizational Skills
- Interpersonal Skills
- Attention to Detail
- Reliability
- Continuous Improvement
- Interpersonal Communication
- Guest Engagement
- Stock Replenishment
- Supply Restocking
- Guest Relations
- Customer Service
- Data Entry
- Office Organization
- Computer Skills
- Hospitality Services
- Goal Setting
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Have successfully opened 7 brand new furniture stores with allotted time provided
References
References available upon request.
Timeline
Labeler
Living Spaces Furniture
08.2019 - Current
Spa Attendant
Rosewood Luxury Hotel & Resorts Group
07.2018 - 06.2019
Stock Associate
Pottery Barn Kids
11.2015 - 08.2017
Warehouse Worker
American Girl
10.2013 - 11.2015
High School Diploma -
Woodside High School
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