Ana Centeno
Davenport,FL
Summary
Dynamic and dedicated customer service professional with over [2] years of experience in delivering exceptional service and resolving complex issues. Adept at managing high-volume inbound calls and building strong relationships with clients through clear communication and problem-solving. Fluent in both English and Spanish, with a solid track record of utilizing advanced computer skills to handle customer inquiries efficiently and accurately. Committed to contributing to a team-oriented environment while driving personal and organizational growth.
Overview
1
1
year of professional experience
Work History
Bilingual Account Manager
AT&T
01.2024 - 06.2024
- Instilled confidence and loyalty in customers through thoughtful listening and effective utilization of AT&T's products and services
- Simplified the explanation of customer bills, rate plans, and features of AT&T's products and services
- Engaged Tier 3 support (network and IT), third-party vendors, and suppliers to address issues, service faults, and provide customer resolutions
- Handled wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and prepaid service
- Troubleshot and resolved various customer-impacting issues, such as voice and data concerns, across multiple networks and elements
- Stayed up-to-date with changes to technology and applications to provide the best resolution for customers
- Assisted customers in setting up and using the latest products and services, including air cards, USB devices, and AT&T-provided software & applications.
Sales Representative
COMCAST INC
07.2023 - 12.2023
- Receive and manage Inbound Calls and Chat messages from customers within all US territory to present, promote and sell products/services using effective knowledge to existing and prospective customers
- Sell additional services by recognizing opportunities and articulating our competitive advantage to up-sell accounts, explaining new features
- Demonstrate sale closing techniques consistently, repeatedly, and in a timely manner
- Create value around all of our products and services and tailor a package to fit our customer's needs
- Meet and exceed sales targets consistently
- Communicate and develop rapport with customers
- Managed over 30 customer calls and messages per day.
Education
high school diploma -
davenport high school
Davenport, FL05.2023
Skills
- Customer service
- Communication skills
- Bilingual
- Customer Relations
- Decision making
- Problem solving strength
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bilingual Account Manager
AT&T
01.2024 - 06.2024
Sales Representative
COMCAST INC
07.2023 - 12.2023
high school diploma -
davenport high school
Similar Profiles
ANDRY NUNEZANDRY NUNEZ
Retail Store Manager at AT&TRetail Store Manager at AT&T
Elda BenitezElda Benitez
Sales Manager Representative at AT&TSales Manager Representative at AT&T
Nolan BobingerNolan Bobinger
Team Manager at AT&TTeam Manager at AT&T
Andy ShirolaAndy Shirola
Premier Service Consultant-Hybrid at AT&TPremier Service Consultant-Hybrid at AT&T
Dalton GRASSELDalton GRASSEL
Catering Manager at UniversalCatering Manager at Universal