Ana Charette
Summary
Cheerful Restaurant Team Member well-versed in taking customer orders and remaining calm during busiest times. Motivated individual handling food and drink preparation and operating cash registers in fast-paced dining environments. Clear communicator possessing outstanding customer service skills.
Overview
2
2
years of professional experience
Work History
Restaurant Team Member
Panera Bread
12.2023 - Current
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Monitored food quality and freshness throughout day.
- Cleaned and organized kitchen, dining and service areas.
Restaurant Hostess
Pomodoros Greek & Italian Cafe
08.2022 - 12.2023
- Collected information from arriving customers to seat groups or place them on waitlist.
- Took reservations and Informed quests of accurate wait time. Provided them a seat as quickly as possible while assuring the wait staff are comfortable.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Used cash registers and credit card machines to cash out customers.
Education
No Degree -
TC Roberson High School
Asheville, NC06.2025
Skills
- Performance Improvement
- Taking Orders
- Recordkeeping
- Food station setup
- Supply Restocking
- Cleaning and sanitizing
- Order Accuracy
- Order Taking
- Menu Memorization
- Customer interaction
- Cleaning techniques
- Guest experiences
Timeline
Restaurant Team Member
Panera Bread
12.2023 - Current
Restaurant Hostess
Pomodoros Greek & Italian Cafe
08.2022 - 12.2023
No Degree -
TC Roberson High School