Ana Chavez
Greenville,NC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adaptable with training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Provided superior customer service by responding to requests, inquiries, concerns and suggestions.
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Parts Specialist
Deacon Jones Kia
Goldsboro, NC
11.2020 - Current
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Maintained extensive understanding of common problems with vehicles and methods for repair.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Maintained clean and neat parts counter and sales floor.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Ordered parts from various distributors to fulfill demands.
- Researched vehicles and parts via physical catalogs and electronic means.
- Organized parts storage and stocked inventory according to established guidelines.
- Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Increased store revenue by cross-selling products and selling services to customers.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Served customers in-store and by telephone to answer questions and place orders.
- Identified early product failure trends and communicated information to customers to help select more suitable parts.
- Handled complaints and grievances using negotiating and problem-solving skills.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained energy and enthusiasm in fast-paced environment.
- Served customers in a friendly manner following outlined steps of service.
Sales and Leasing Consultant
Medlin Buick Mazda GMC
Wilson, NC
08.2020 - 11.2020
- Built and maintained strong relationships with potential customers to help with selecting, right vehicle for them
- Contacted insurance companies to put new vehicle or replace their old vehicle onto the customers policy
- Negotiated purchase prices and explained sales, warranty and optional products.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Completed registration paperwork and sales documentation.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Located desired vehicles at auctions and other dealerships.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Sales Representative
AutoZone
Goldsboro, United States
08.2019 - 08.2020
- Responded to customer requests for products, services and company information
- Compiled customer feedback and recommended service delivery improvements to management also providing them with mechanics to help resolve certain problem with their vehicle
- Cultivated customer loyalty, promoted repeat customers and improved sales with providing customers with rewards card so can save on their fifth purchase by $20
- Offering advice and assistance to customers, paying attention to special needs or wants
- Greeted customers entering store and promoted sales or special deals going on
- Skilled using cash register including processing sales discounts and refunds
- Maintained drive and determination to obtain personal and team objectives and goals
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- I maintained clean sales floor and straightened and faced merchandise
- Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues
Key Holder
Advance Auto Parts
Woodbridge, VA
05.2017 - 05.2019
- Examine vehicles, compile estimates of repair costs, and secure customers' approval to perform repairs.This Job requires employees to know how have good communication skills
- The communications skills helps with talking to customers and explaining some parts they may Keep areas neat while working and return items to correct locations following demonstrations
- Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services
- Having good Customer Service
- Some Customers may give you a difficult time but, the best thing to do is give proper Customer Service so they know that you have at least tried your best to help
- Another skill including this job is cleaning, cleaning at night time after closing so that the next morning the store is neat and organized for people to enter a clean place
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Assist customers by providing information and resolving their complaints
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price to persuade them to purchase merchandise or services
- Responded to telephone and in-person requests for information
- Opened doors on time, greeted patrons and offered assistance with locating needed items
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- I was working with 30 plus customers per day to help satisfy their needs or wants
Busser
Feniccis of Hershey
Hershey, Pa
09.2015 - 06.2016
- Bussing skills that were used included cleaning, helping and restocking
- Cleaning was major due to people always coming inside to eat
- Making sure all tables were cleaned and set before people sit down is important so that no customer feels uncomfortable while eating and thinking that it is filthy
- Helping was another part with making sure everyone had ice, making sure bar area dishes were not getting too stacked and helping waitresses bring food out
- Restocking was making sure everything was stocked up and ready to go
- This included making refilling water, refilling ice, condiments and replacing empty plates so that it was never low
Education
High School Diploma - Business
Milton Hershey School
Hershey, PA06.2016
Some College (No Degree) - Business Administration
Wayne Community College
Goldsboro, NCSkills
- Work Ethic
- Time Management
- Cash handling
- Customer Service
- Humane and respectful
- Problem solving
- Organized and detail-oriented
- Responsible and reliable
- Teamwork and flexibility
- Improving customer satisfaction
- Bilingual
- Verbal and written communication
- Self-motivated professional
- Good telephone etiquette
- Flexible & Adaptable
- Positive and friendly
Certification
Virtual Business Retailing
William E. Dearden Leadership Academy
Customer Service
Spanish Speaking
I am able to read Spanish.
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Parts Specialist
Deacon Jones Kia
11.2020 - Current
Sales and Leasing Consultant
Medlin Buick Mazda GMC
08.2020 - 11.2020
Sales Representative
AutoZone
08.2019 - 08.2020
Key Holder
Advance Auto Parts
05.2017 - 05.2019
Busser
Feniccis of Hershey
09.2015 - 06.2016
High School Diploma - Business
Milton Hershey School
Some College (No Degree) - Business Administration
Wayne Community College
Virtual Business Retailing
William E. Dearden Leadership Academy
Customer Service
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