Ana Checo
Toms River,NJ
Summary
Adept at fostering strong customer relationships and enhancing workforce management, I significantly boosted customer satisfaction at Papa Pal through empathetic listening and strategic planning. My blend of compassionate communication and effective conflict resolution skills, alongside a proven track record in leadership and CRM, positions me as a dynamic asset to any team.
Overview
9
9
years of professional experience
Work History
Caregiver
Papa Pal
New Jersey, NJ
01.2025 - Current
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Developed and implemented operational policies and procedures to enhance productivity.
- Addressed customer concerns with suitable solutions.
- Established merchandising plans and created attractive displays to drive sales and revenue.
Delivery Courier
Spark
Nj , NJ
07.2023 - Current
- Sorted parcels according to delivery route.
- Ensured timely delivery of packages to customers in accordance with company standards.
- Inspected goods prior to loading them onto trucks to ensure they were properly packaged and labeled correctly.
- Delivered packages promptly to customers by adhering to specified routes and time schedules.
- Adhered strictly to all applicable laws pertaining to operating a commercial vehicle.
- Performed routine vehicle inspections before and after each shift to ensure operational safety
- Reported issues to supervisors resulting in increased customer satisfaction.
Instacart Shopper
Instacart
Jersey, NJ
06.2021 - Current
- Resolved customer complaints quickly and professionally.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Scanned products using hand-held scanners.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Greeted customers and answered product or service questions.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
- Monitored expiration dates on items to guarantee freshness for customers.
- Managed multiple clients simultaneously while maintaining high standards of service and privacy.
- Followed all safety protocols while handling food items such as raw meats, produce and dairy products.
- Listened to customer needs to identify and recommend best products and services.
- Greeted customers and responded to inquiries in a friendly and professional manner.
Package Handler
Amazon
Carteret, NJ
10.2023 - 01.2024
- Picked products using RF scanner to fill orders.
- Collaborated with team members to improve workflow and increase productivity.
- Packed boxes and stock using organizational guidelines.
- Resolved conveyor system issues by clearing jams and blockages.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Maintained clean and organized work area, adhering to safety standards.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Conducted package inspections for damage and reported discrepancies to supervisor.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Worked flexible hours, including weekends and holidays, to meet business needs.
- Sorted packages to appropriate slide, line or belt for final distribution.
Senior Perishable Manager
BJ's Wholesale
Watchung, NJ
02.2019 - 04.2021
- Monitored order selection processes for produce and frozen foods.
- Consistently met company and department objectives within budget and time constraints.
- Investigated customer complaints regarding quality or freshness of perishables.
- Established merchandising plans and created attractive displays to drive sales and revenue.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Assisted customers with product selection if needed while maintaining excellent customer service skills.
- Maintained department records on team member performance, sales and customer service.
- Created and enforced policies and procedures for entire logistics team.
- Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
- Adhered strictly to all health codes and sanitation guidelines while handling food items.
- Managed employees by performing training, development and workflow planning tasks.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Performed regular audits of stock levels in order to prevent overstocking or understocking issues.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Coordinated with vendors to ensure timely delivery of orders.
- Ensured store shelves were stocked with fresh produce according to company standards.
Member Service Assistant Manager
Bjs Wholesales Club
Linden, NJ
11.2015 - 03.2016
- Monitored progress by establishing plans, budgets and measuring results.
- Organized special events for members such as open houses or educational seminars.
- Conducted performance reviews for Member Service Assistants and provided feedback for improvement.
- Ensured all staff adhered to safety protocols while performing their duties.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Provided support during peak times when additional help was needed on the floor or at the front desk.
- Monitored customer service metrics such as response time, resolution rate, and overall satisfaction scores.
- Analyzed customer feedback surveys to identify trends or areas needing improvement.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Education
Cosmetology License - Cosmetology
Capri Beauty Institute
Cranford, NJ08-1998
Some College (No Degree) - Office System Technology
Hudson County Community College
Jersey City, NJSkills
- Compassionate communication
- Strong ethics
- Empathetic listening
- Relationship building
- Flexible schedule and availability
- Records maintenance
- Strategic planning
- Workforce management
- Conflict resolution
- Key performance indicators
- Goal setting
- Lead generation
- Clear communication
- Team leadership
- Time management
- Customer relationship management (CRM)
Affiliations
- Organized and productive at anything I do, at home as well as in the work space.
- Love to cook and entertain on my days off.
- Take long walks and interact with neighbors along the way.
- I have a very creative mind and enjoy do tasks in the home as far as repairs and painting.
Languages
English
Professional
Spanish
Professional
Accomplishments
- Reach goals in sales many times within the years I worked at Bjs Wholesale Club.
- Passed audits and inspections in all four departments I managed. Produce,Bakery,Deli and Meat were all the departments I was responsible for while I was Senior Perishable Manger.
- .Maintained company goals for membership sales as a Member service Manager.
- Due to my work ethic I was promoted within six months of working with Bjs. following with three other promotions where I concluded as a Senior Perishable Manger (assistant GM)
Maintained
Custom
- I am a goal driven person with a strong work ethic, as well as a companionate hearted individual.
- Always willing to work hard at achieving any goals set by the standards of any company I work for.
- Work well in a team or alone, getting the job done is the goal.
- A go getter take my job very serious and pride myself in maintaining a good work relationship with everyone involved.
References
References available upon request.
Timeline
Caregiver
Papa Pal
01.2025 - Current
Package Handler
Amazon
10.2023 - 01.2024
Delivery Courier
Spark
07.2023 - Current
Instacart Shopper
Instacart
06.2021 - Current
Senior Perishable Manager
BJ's Wholesale
02.2019 - 04.2021
Member Service Assistant Manager
Bjs Wholesales Club
11.2015 - 03.2016
Cosmetology License - Cosmetology
Capri Beauty Institute
Some College (No Degree) - Office System Technology
Hudson County Community College