Ana Cintora
Gonzales,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Referral Coordinator
Sievers Medical Clinic
Gonzales, TX
01.2019 - 12.2022
- Assisted in the development of referral processes and procedures.
- Developed productive working relationships with numerous insurance company representatives.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
- Communicated with patients with compassion while keeping medical information private.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Performed additional office duties, handling patient service inquiries and receiving payments.
- Resolved conflicts between referring physicians and receiving providers.
- Adhered to HIPAA regulations when handling confidential patient information.
- Reviewed medical records to determine if additional services are needed prior to making a referral.
- Communicated regularly with patients regarding their care plans following a referral.
- Answered 40-50 calls per shift to assist with customer questions and concerns.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Cashier
Rusty Rooster
Gonzales, TX
03.2018 - 12.2018
- Offered customers carry-out service at completion of transaction.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Accepted cash and credit card payments, issued receipts and provided change.
- Counted and balanced cashier drawers.
- Answered phone calls to assist customers with questions and orders.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Education
Generals
Gonzales High School
Gonzales, TX05-2014
Skills
- Multi-Line Phone Proficiency
- Accurate Documentation
- Patient Scheduling
- Organizational Abilities
- Medical Terminology
- Insurance Verification
- HIPAA Regulations
- Records Management
Languages
English
Professional
Spanish
Professional
Timeline
Referral Coordinator
Sievers Medical Clinic
01.2019 - 12.2022
Cashier
Rusty Rooster
03.2018 - 12.2018
Generals
Gonzales High School
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