Summary
Overview
Work History
Education
Skills
Assessments
Languages
Timeline
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Ana Cisneros

Marysville,CA

Summary

After working at Walmart for 7 years and holding a manager position for 5 years, I have had the opportunity to learn essential skills. I feel confident running a business day to day. I have acquired many skills from scheduling, teaching and training other associates, multitasking, computer skills. I also got the opportunity to learn and understand financial aspects of managing a gas station. During my time at Walmart I learned how to give great customer service. I am confident being part of a team learning new skills as well as being a positive contributor. While at Ace Hardware distribution center I have learned many aspects of a warehouse receiving as well as outbound production. As I begin looking for new opportunities I'm searching for a company that allows me to grow and promote within the company and provides a positive work environment where I can thrive. I want to get back to helping customers and giving them great customer service experience.

Overview

11
11
years of professional experience

Work History

Sort and seg

Ace hardware distribution
03.2023 - Current
  • Sort and seg is a department within the receiving department. Consist of 5 to 6 team members responsible for separating merchandise that has been received from vendors . Freight is received in wrapped pallets along with shipping tags for all the skus for each individual pallet. My job function is to break down the pallet ,separate by manufacture number or upc as well as by location assigned within the warehouse. This job function is also pivotal in identifying damages and shortages that can impact inventory.
  • Forklift certified
  • Self-motivated, with a strong sense of personal responsibility. This position is incentive based and encourages high performance
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Exception filler

Ace Hardware
07.2022 - Current
  • As an Exception filler I work individually to fulfill items that were not able to be fulfilled by order fillers. Products might be dirty, damaged or out of stock from main bin becoming an exception .
  • Maintained compliance with industry regulations and company policies during all stages of the filling process.

Order Filler/Picker

Ace Hardware
06.2022 - Current
  • As an order filler I work as a team with other fillers up to 40 to fulfill store orders from international stores and domestic stores.
  • This job is very fast faced and requires a lot of physical movement
  • Orders are filled in totes for stores within our region as well as customer orders and cardboard boxes for international stores and customers overseas.
  • This is job is performed with headset giving you directions from what bin to pick and quantity as well as a hand scanner to scan item and verify correct product.
  • Learned to audit orders before being sent out. This process is essential as it provides quality audits on orders before they are loaded and delivered.
  • Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
  • Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
  • Succeeded in meeting daily targets consistently, demonstrating reliability and commitment to excellence in performance.

Fuel Supervisor

Walmart
03.2020 - 06.2022
  • As a fuel supervisor I am responsible for day to day operations of a convenience store as well as the gas station pumps adhering to laws and regulations for the state of California.
  • I run a 8 person crew schedule accordingly to meet the store needs and customer satisfaction.
  • Its my responsibility that everyone is trained as a B operator and understands every aspect of the rules and regulations within the gas station such as compliance and proper controls of fuel dispensers.
  • As a fuel station supervisor I'm also responsible for ordering products and keeping the our store full and in stock.
  • Receiving merchandise on Walmart devices and handling any disputes with vendors.
  • I make sure everything is operational such as coffee brewers ,icee machine, soda machine, coolers, safe and fuel dispensers.
  • I call in any any repairs and follow up, on work orders.
  • I'm responsible every morning preparing large deposits of revenue from the day before and documenting every deposit made before the armored bank representative picks it up.
  • Created work schedules
  • Managed day to day operations
  • Reported to store manager and regional manager
  • Managed 8 employees
  • Assisted with hiring and training all employees
  • Consistently achieved profits above company projections
  • Demonstrated excellent people skills in both client and employee relationships
  • Maintained a high standard of store cleanliness
  • Managed operations of gas station by assisting customers with transactions, assisting trucks with fuel tank refills and cleaning spills.
  • Established strong relationships with suppliers to negotiate favorable contracts for cost-effective purchasing of fuels.
  • Developed comprehensive emergency response plans for potential spills or leaks, minimizing environmental impact in case of accidents.
  • Ensured regulatory compliance through diligent record-keeping, permitting processes, and adherence to environmental guidelines.
  • Research trends to determine consumer demand and potential sales volumes.
  • Opened and closed station's convenience store by counting cash register drawers and preparing bank deposits.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Department manager toys, domestics, sporting goods

Walmart
02.2017 - 03.2020
  • Responsible for merchandise being stocked, priced and scanned in backroom as overstock ,correct on-hands ,price changes, as well as ordering merchandise.
  • Helping customers obtain fishing and hunting licenses as well as conducting background checks on purchases of ammunition.
  • Creating features such as high dollar sale items , seasonal items as well as the latest trends to maximize sales.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.

Overnight stocker/cashier/Money center associate/ Sporting goods Sales Associate

Walmart
11.2013 - 02.2017
  • Stocking freight in the correct location.
  • Building features and merchandising new freight as directed by supervisor.
  • Working fast pace while still helping consumer needs.
  • Discarding of cardboard and plastic from the freight.
  • Register trained, scanning items and dealing with all forms of payments.
  • Cutting fabric for costumers.
  • Assisting costumers with purchase of hunting and fishing licences as conducting background checks thru the Department of Justice on ammunition purchases.
  • I have also worked fitting room answering incoming calls and transferring them to the proper department.
  • Worked in money center for 5 months dealing with large amounts of money ,money orders,wire transfers utility payments.
  • Worked in customer service desk helping customers with returns.

Education

high school diploma - General High Study

marysville charter school
charter school, CA
06.2007

Skills

  • Multi-Line Phone System
  • Money Handling
  • Customer Service
  • Team Building
  • Microsoft Word
  • Time Management
  • Microsoft Office
  • Training
  • Word
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Freight Experience
  • Retail Sales
  • Merchandising
  • Management
  • Typing
  • Inventory Control
  • Auditing
  • POS

Assessments

Customer Service, Proficient, 09/01/20, Identifying and resolving common customer issues

Languages

Spanish
Native or Bilingual

Timeline

Sort and seg

Ace hardware distribution
03.2023 - Current

Exception filler

Ace Hardware
07.2022 - Current

Order Filler/Picker

Ace Hardware
06.2022 - Current

Fuel Supervisor

Walmart
03.2020 - 06.2022

Department manager toys, domestics, sporting goods

Walmart
02.2017 - 03.2020

Overnight stocker/cashier/Money center associate/ Sporting goods Sales Associate

Walmart
11.2013 - 02.2017

high school diploma - General High Study

marysville charter school

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Ana Cisneros