Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ana Clemente

Bayonne,NJ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Dispatcher

ADL Delivery
06.2020 - 07.2022
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Directed dispatching, routing, and tracking of 15 fleet vehicles.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect

General Manager

Amazon
09.2020 - 02.2022
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity
  • Trained new employees on proper protocols and customer service standards
  • Developed and implemented strategies to increase sales and profitability
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
  • Developed and maintained relationships with customers and suppliers through account development

Call Center Customer Service Representative

Department Of Human Services
06.2020 - 02.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Addressed customer account discrepancies and concerns.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Documented and detailed calls and complaints using call center's CRM database
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Generated customer service reports to track customer satisfaction
  • Maintained and managed customer files and databases
  • Escalated complicated customer account issues to supervisors and help desk workers

Daycare Assistant

The Cilla School
02.2019 - 08.2020
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Offered tutoring and mentoring to school-aged children in need of additional support.
  • Kept children between ages of 3 months and 12 years safe and secure with vigilant oversight
  • Taught children to organize toys, wash hands, and share by leading by example
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families
  • Used patience, skill and various behavior modification techniques to maintain order and safety

Education

High School Diploma -

Cooper City High School
Cooper City, FL
06.2013

Skills

  • Database Updates
  • Microsoft Office
  • Dispatching Field Personnel
  • Phone Dispatch
  • Customer Care
  • Sales Team Development
  • Maintaining Clean Work Areas
  • Handheld Scanners
  • Customer Satisfaction
  • Data Collection
  • Order Checking
  • Shipment Routing
  • Online Systems
  • Sales Expertise
  • Customer Service Optimization

Languages

Spanish
English

Timeline

General Manager

Amazon
09.2020 - 02.2022

Dispatcher

ADL Delivery
06.2020 - 07.2022

Call Center Customer Service Representative

Department Of Human Services
06.2020 - 02.2022

Daycare Assistant

The Cilla School
02.2019 - 08.2020

High School Diploma -

Cooper City High School

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Ana Clemente