Ana Colaj
New York
Summary
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Kolorbar Nyc
02.2022 - 08.2025
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate departments.
- Scheduled appointments and maintained calendars for staff members efficiently.
- Processed incoming mail and packages, distributing to relevant personnel promptly.
Sales Director
Ozzo.al
07.2021 - 12.2021
- Established customer relationships and guided them toward suitable solutions.
- Maintained contact with clients until contract finalization.
- Prepared and edited online reports on clients, sales, and meetings.
- Managed social media, communicated with clients, and maintained data on potential customers.
- Developed contacts through online advertising and email communication.
- Provided client support and product explanations, finding the best solutions for each case.
- Drafted and signed contracts with clients.
Sales Manager
Class by Alketa Vejsiu (Elite Class), Tirana
04.2019 - 04.2020
- Established and maintained customer relationships.
- Tracked client communication until contract completion.
- Prepared online reports on clients, sales, and meetings.
- Managed social media communication with potential clients.
- Supervised ongoing product inventory in the salon.
- Handled visual marketing for the salon.
Marketing
Ana Skodi p.f. (Self-employed)
08.2017 - 11.2017
- Provided marketing services, compiled statistics, and filled questionnaires.
- Developed contacts via online advertising and email.
- Offered customer support and explained products for best-fit solutions.
- Drafted and signed contracts with clients.
Economist
Suela Shehu p.f., Call Center, Tirana
06.2017 - 08.2017
- Completed tax invoices and recorded them in Excel and Alpha.
- Prepared and submitted declarations on e-Albania.
- Filed online declarations and recorded annual economic activity closure in Alpha.
Economist
Green al’98 shpk, Call Center, Tirana
11.2016 - 05.2017
- Completed tax invoices and recorded them in Excel and Alpha.
- Prepared and submitted declarations on e-Albania.
- Filed online declarations and recorded annual economic activity closure in Alpha.
Marketing
Anna Marketing (Cybernet Albania)
10.2016 - 03.2017
- Provided marketing services, compiled statistics, and filled questionnaires.
- Developed contacts via online advertising and email.
- Offered customer support and prepared contracts.
Sales Assistant
Balkan Sport shpk (Adidas Store, TEG, Tirana)
10.2015 - 03.2016
- Provided customer service and product information.
- Operated cash register and successfully completed sales.
- Recorded purchases and stock movements in Financa 5 program.
- Participated in weekly and monthly inventories.
- Contributed to visual marketing ensuring proper store presentation.
Education
Training - EU Institutions Simulation Model
European Movement in Albania (EMA)
Professional Training - Accounting & Financa 5
01.2019
Master’s - European Business Law
University of Tirana
10.2018
Summer School - Managerial Relations and Leadership
New Vision NGO
07.2017
Bachelor’s - Business Administration
University of Tirana
09.2015
Training - Multimedia Activism Platform
MJAFT Organization
07.2015
No Degree - Intensive English Language Program
Manhattan College
Bronx, NY05-2022
Skills
- Communication Skills: Strong communication abilities
- Organizational / Managerial Skills: Good organizational and managerial skills acquired through teamwork
- Driving License: Category B
- Customer service
- Listening skills
- Time management
- Appointment scheduling
- Microsoft office
- Greeting and seating clients
- Appointment
- Office
Languages
Albanian (Native)
English: B2 (Listening, Reading, Speaking, Writing)
Italian: B2 (Listening, Reading), B1 (Speaking, Writing)
Timeline
Front Desk Receptionist
Kolorbar Nyc
02.2022 - 08.2025
Sales Director
Ozzo.al
07.2021 - 12.2021
Sales Manager
Class by Alketa Vejsiu (Elite Class), Tirana
04.2019 - 04.2020
Marketing
Ana Skodi p.f. (Self-employed)
08.2017 - 11.2017
Economist
Suela Shehu p.f., Call Center, Tirana
06.2017 - 08.2017
Economist
Green al’98 shpk, Call Center, Tirana
11.2016 - 05.2017
Marketing
Anna Marketing (Cybernet Albania)
10.2016 - 03.2017
Sales Assistant
Balkan Sport shpk (Adidas Store, TEG, Tirana)
10.2015 - 03.2016
Professional Training - Accounting & Financa 5
Master’s - European Business Law
University of Tirana
Summer School - Managerial Relations and Leadership
New Vision NGO
Bachelor’s - Business Administration
University of Tirana
Training - Multimedia Activism Platform
MJAFT Organization
Training - EU Institutions Simulation Model
European Movement in Albania (EMA)
No Degree - Intensive English Language Program
Manhattan College
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