ANA COLIN
Flushing
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Fernandez Insurance Agency
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Experience Supervisor
Best Buy
01.2021 - 12.2023
- Generated day-to-day operational plans based on monthly targets, improving workflow efficiency
- Supervised and mentored more than 20 full-time employees
- Coached associates in selling tactics, product/software knowledge, and demoing to further increase sales/revenue
- Handled customer disputes by implementing stress management techniques and increasing customer satisfaction
- Achieve all sales quotas set for the store by following the established policies and procedures
- Upgraded overall Best Buy district performance with sales/revenue raises to improve the district's rank to #1.
- Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
- Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
Car sales Representative
Queens Auto Mall
01.2019 - 01.2021
- Greet and actively listen to customers to uncover purchasing needs and provide recommendations based on automotive requirements
- Maintaining contact with customers via emails, phone calls and regular updates on promotional offers
- Demonstrated automobiles by explaining capabilities, characteristics, and features
- Developed and maintained the relationships with new as well as existing customers responding to inquiries, suggesting trade-ins, greeting drop-ins, recommending sales campaigns, and promotions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Receptionist
Tip Top Realty
11.2017 - 01.2019
- Inquired about leases for clients, calculating the total required to be paid for rent
- Utilized software such as Quickbooks and Excel in order to determine rent payment due dates and kept a record of payments made
- Scheduled multiple visits, meetings among team members.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Accounting And Business Management
LaGuardia Community College of The City University of New York
Long Island City, NY09.2025
High School Diploma -
New Dawn Charter High School
Brooklyn, NY06.2018
Skills
- Team Collaboration
- Conflict resolution
- Assertiveness
- Account Management
- Office equipment proficiency
- Follow-up skills
- Paperwork Processing
- Appointment Scheduling
- Team Development
- Bilingual Spanish Speaking
- Computer skills
- Microsoft office
- Time Management
- Customer Relationship Management (CRM)
- Ability to work under pressure
- Detail oriented
- Leadership Experience
- Cash counting experience
- Experience with selling high-end products
- Ability to handle multiple clients simultaneously
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Fernandez Insurance Agency
09.2023 - Current
Experience Supervisor
Best Buy
01.2021 - 12.2023
Car sales Representative
Queens Auto Mall
01.2019 - 01.2021
Receptionist
Tip Top Realty
11.2017 - 01.2019
Accounting And Business Management
LaGuardia Community College of The City University of New York
High School Diploma -
New Dawn Charter High School
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