ANA COSTA
Rahway,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Accounts Receivable Clerk
EB EXPRESS PROVISIONS
Newark, NJ
12.2020 - Current
- Prepared monthly statements for accounts receivable operations.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Issued monthly statements to clients and followed up on outstanding payments.
- Matched orders with invoices and recorded required information.
- Reconciled daily cash receipts with bank deposits.
- Cleared account balances by examining customer payments and payment history and coordinating contact with collections.
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
- Reduced financial discrepancies by verifying accounting statements.
- Assisted in developing and updating accounts receivable procedures.
- Examined customer payment history and coordinated collections arrangements.
- Coordinated with sales and customer service departments to resolve billing issues.
- Prepared monthly statements for customers and sent out reminder notices when necessary.
- Performed bookkeeping and accounting consulting services.
- Responsible for entering customer payments into the accounting software system.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Received and recorded cash, checks and transfers.
- Maintained detailed records of all accounts receivable transactions.
- Worked closely with internal teams to resolve customer billing and payment issues.
- Collaborated with sales team members to ensure timely collection of outstanding debts from customers.
- Performed financial calculations for amounts due, interest charges and balances.
Dispatcher Office Assistant
EB EXPRESS PROVISIONS
Newark, NJ
02.2018 - Current
- Scheduled appointments for vehicle inspections, repairs or servicing as needed by dispatchers.
- Compiled reports on vehicle usage, delivery times and route performance metrics.
- Maintained positive working relationship with fellow staff and management.
- Answered phones and routed voicemails to respective employees.
- Reviewed and approved vendor invoices.
- Monitored radio communications between drivers, supervisors and dispatchers.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Organized and scheduled meetings and appointments for management.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Delivered messages and ran errands.
- Monitored office supplies inventory and placed orders when necessary.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Cashier Assistant
VALLEY PROVISIONS
Newark, NJ
05.2016 - 02.2018
- Welcomed customers, offering assistance to help find store items.
- Maintained work area and kept cash drawer organized.
- Answered phone calls to assist customers with questions and orders.
- Issued receipts, refunds, credits or change due to customers.
- Swept and mopped front end during shifts to maintain professional appearance.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Interacted politely with customers to promote quality service during checkout.
- Answered customers' questions concerning location, price and use of merchandise.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
- Processed customer payments quickly and returned exact change and receipts.
Truck Dispatcher
Super Bread
Kenilworth, NJ
11.2015 - 05.2016
- Processed transportation orders and entered data accurately into the dispatch system.
- Provided customers contacting call center with exceptional service and support.
- Managed the issuance and return of equipment used in delivery operations.
- Checked paperwork prior to dispatching crew members to maintain accuracy.
- Processed invoices, bills of lading and other documents related to truck dispatching.
- Maintained communication with drivers regarding routes, load information and delivery updates.
- Supervised employees to ensure that cargo shipments were transported accurately to and from specified locations while adhering to safety standards.
- Received or prepared work orders.
- Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
CASHIER/Customer Service Representative
Seabras
Roselle Park, NJ
01.2014 - 11.2015
- Maintained work area and kept cash drawer organized.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Balanced daily transactions on a computerized point-of-sale system.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Worked closely with front-end staff to assist customers.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Performed other duties as assigned by management.
- Resolved customer complaints professionally in accordance with company policy.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Verified customer age requirement for alcohol or tobacco purchases.
- Answered customer questions and provided store information.
- Issued receipts, refunds, credits or change due to customers.
- Discounted purchases by scanning and redeeming coupons.
- Welcomed customers, offering assistance to help find store items.
- Worked effectively in team environments to make the workplace more productive.
Education
High School Diploma -
HIGH SCHOOL/ TOURISM COURSE
PORTUGAL06-2013
Skills
- Activity reporting
- Time management
- Microsoft Excel
- Bank deposits
- Receivables management
- Statement review
- Debt collection
- Invoice and payment processing
- Credit management
- Cash application
- Payment posting
- Collections
- General ledger maintenance
- Dispute resolution
Certification
- NOTARY PUBLIC (JANUARY 2022 TO JANUARY 2027)
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Full Professional
References
References available upon request.
Timeline
Accounts Receivable Clerk
EB EXPRESS PROVISIONS
12.2020 - Current
Dispatcher Office Assistant
EB EXPRESS PROVISIONS
02.2018 - Current
Cashier Assistant
VALLEY PROVISIONS
05.2016 - 02.2018
Truck Dispatcher
Super Bread
11.2015 - 05.2016
CASHIER/Customer Service Representative
Seabras
01.2014 - 11.2015
High School Diploma -
HIGH SCHOOL/ TOURISM COURSE