Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ana Court

Pittsburg,CA

Summary

Proactive and goal-oriented professional with exceptional time management and problem-solving skills. Recognized for reliability and adaptability, with a quick ability to learn and apply new skills. Committed to utilizing these qualities to propel team success and make valuable contributions to organizational growth.

Overview

20
20
years of professional experience

Work History

Scheduling Coordinator

S & L Ortho
10.2024 - Current
  • Act as first point of contact to patients, vendors and general public arriving in person.
  • Assist at check in with whatever needs they have (account, health history, HIPPA, new patient paperwork, etc.)
  • Answer 30-40 inbound calls daily, on a multi-line phone system; provide information to new and existing patients.
  • Maintain daily schedule for 50-70 patients, confirm and reschedule appointments, verify insurance, obtain authorization for health clearance.
  • Schedule patients following templates based on information from clinical team.
  • Manage recall system and maintain patients without appointments report.
  • Present treatment plans, facilitate finance options to patients and collecting down payments.
  • Educate patients about their treatment options and answer any questions they may have regarding procedures.
  • Coordinate treatment plans by communicating effectively with patients, dentists, or medical professionals.
  • Maintain accurate patient records and manage documentation related to treatment plans.
  • Receive and post patient payments, collect and update ACH/autopay information.
  • Ensure patient confidentiality and following of HIPAA protocols.

Executive Assistant/Assistant Office Manager

Claremont Homes, Inc.
03.2016 - 07.2019
  • 3 years of executive administrative support to multiple leaders (Director and VP level), in fast-paced office and remote environments.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Handled confidential and sensitive information with discretion and tact.
  • Facilitated training and onboarding for incoming office staff.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.

Administrative Assistant

Cardoza Properties, Inc.
03.2015 - 03.2016
  • Provided general administrative support with tenant and vendor customer service on a large commercial property management portfolio consisting of office and retail properties.
  • Opened work orders and dispatched maintenance building technicians to various job sites.
  • Coded invoices for payment and forwarded original invoices to accounting for payment.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Completed forms, reports, logs, and records to quickly handle all documentation for accounting and human resources.
  • Sorted and distributed incoming mail to promote quicker response to client inquiries.
  • Maintained inventory of office supplies and placed orders.

Investigations Specialist/Document Processor

PMI Mortgage Insurance Company
09.2007 - 01.2013
  • Processed mortgage insurance investigations and claim documents from across the United States.
  • Compiled and maintained records of business transactions for case files, ensured documents placed in proper order.
  • Coordinated all activities to process refund checks, transferred files to the next internal department, and offered directions to assistants to ensure timely shipping of documents/files.
  • Devised and implemented processes and procedures to streamline operations.

Escrow Assistant

Chicago Title Company
08.2005 - 08.2007
  • Communicated and coordinated with clients, real estate agents, and lenders to ensure a smooth and timely real estate transaction.
  • Examined purchase and sale agreement for potential items of concern and addressed immediately.
  • Reviewed and scheduled documents for recording at the County Clerk Recorder's office.
  • Returned executed loan packages to lender for review and approval in accordance with lender instructions.

Education

High School Graduate -

Delta Christian High School
Antioch, CA
06.2002

Skills

  • Bilingual proficiency in Spanish
  • Expert administrative support
  • Comprehensive real estate knowledge
  • Banking operations oversight
  • Database optimization and maintenance
  • Workforce coordination
  • Effective project organization
  • Records administration
  • Timely appointment coordination
  • Effective calendar organization
  • Proficient in Microsoft Word, Excel, and Outlook
  • Skilled in creating and formatting documents in Google Docs
  • Basic familiarity with orthodontic procedures
  • Healthcare privacy adherence

Timeline

Scheduling Coordinator

S & L Ortho
10.2024 - Current

Executive Assistant/Assistant Office Manager

Claremont Homes, Inc.
03.2016 - 07.2019

Administrative Assistant

Cardoza Properties, Inc.
03.2015 - 03.2016

Investigations Specialist/Document Processor

PMI Mortgage Insurance Company
09.2007 - 01.2013

Escrow Assistant

Chicago Title Company
08.2005 - 08.2007

High School Graduate -

Delta Christian High School

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