Ana Crespo
Miami,FL
Summary
Dynamic professional with a proven track record at Tauber Academy, excelling in behavior management and parent-teacher communication. Demonstrated ability to enhance student academic performance and foster emotional well-being. Achieved high customer satisfaction ratings in call center operations, showcasing exceptional problem-solving and professional telephone demeanor. Skilled in money handling and scheduling, consistently exceeding performance metrics.
Overview
17
17
years of professional experience
Work History
Assistant Teacher
Tauber Academy
20400 Ne 30th Ave, Aventura Fl 33180
01.2021 - 09.2023
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Call Center Representative
Doctor's Medical Center
1272 NW 119th St, Miami FL 33167
03.2018 - 08.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
Cashier and Food Prep
Miami Seaquarium
4400 Rickenbacker Casuseway, Key Biscayne Fl 33149
09.2010 - 05.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Front Desk Receptionist
Dr. Jose Avila
1380 Ne Miami Gardens Drive, Miami Fl 33179
02.2007 - 05.2009
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Education
GED -
Lindsey Hopkins Technical College
Miami, FL06.2025
Skills
- Parent-Teacher Communication
- Behavior Management
- Oral communication
- Lesson Planning
- Professional Development
- Problem-Solving
- Money handling abilities
- Client Relations
- Call Center Operations
- Professional telephone demeanor
- Scheduling
- Follow-up skills
Languages
Spanish
Native or Bilingual
Timeline
Assistant Teacher
Tauber Academy
01.2021 - 09.2023
Call Center Representative
Doctor's Medical Center
03.2018 - 08.2020
Cashier and Food Prep
Miami Seaquarium
09.2010 - 05.2013
Front Desk Receptionist
Dr. Jose Avila
02.2007 - 05.2009
GED -
Lindsey Hopkins Technical College