Ana Crespo
Miami,FL
Summary
Dynamic professional with a proven track record at Tauber Academy, excelling in behavior management and parent-teacher communication. Demonstrated ability to enhance student academic performance and foster emotional well-being. Achieved high customer satisfaction ratings in call center operations, showcasing exceptional problem-solving and professional telephone demeanor. Skilled in money handling and scheduling, consistently exceeding performance metrics.
Overview
17
17
years of professional experience
Work History
Assistant Teacher
Tauber Academy
01.2021 - 09.2023
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Call Center Representative
Doctor's Medical Center
03.2018 - 08.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
Cashier and Food Prep
Miami Seaquarium
09.2010 - 05.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Front Desk Receptionist
Dr. Jose Avila
02.2007 - 05.2009
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Education
GED -
Lindsey Hopkins Technical College
Miami, FL06.2025
Skills
- Parent-Teacher Communication
- Behavior Management
- Oral communication
- Lesson Planning
- Professional Development
- Problem-Solving
- Money handling abilities
- Client Relations
- Call Center Operations
- Professional telephone demeanor
- Scheduling
- Follow-up skills
Languages
Spanish
Native or Bilingual
Timeline
Assistant Teacher
Tauber Academy
01.2021 - 09.2023
Call Center Representative
Doctor's Medical Center
03.2018 - 08.2020
Cashier and Food Prep
Miami Seaquarium
09.2010 - 05.2013
Front Desk Receptionist
Dr. Jose Avila
02.2007 - 05.2009
GED -
Lindsey Hopkins Technical College
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