Ana Cruz
Compton,CA
Summary
Dynamic leader with proven expertise in P&L management and staff development, honed at Cinépolis El Salvador. Excelled in optimizing operations and enhancing service quality, achieving significant cost reductions. Skilled in branding and effective leadership, I spearhead innovative marketing strategies and training programs, driving sales and operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager, Administration
Cinépolis El Salvador
San Salvador
09.2015 - 05.2021
- Analyzed financial statements to manage controllable and non-controllable expenses.
- Managed inventory for general and sub-warehouses to ensure optimal stock levels.
- Administered financial, technological, material, and human resources to achieve organizational objectives.
- Developed local marketing plans and sales strategies, including partnerships and promotions with national companies.
- Monitored and supervised customer service, addressing inquiries and complaints to ensure satisfaction.
- Forecasted procurement needs for raw materials and operational supplies.
Restaurant Manager
Domino´s Pizza El Salvador
San Salvador, El Salvador
02.2015 - 08.2015
- Managed inventory of raw materials, packaging, and various supplies, placing orders with suppliers, and conducting daily, weekly, and monthly inventory checks to calculate store costs.
- Developed and executed local marketing plans and sales strategies.
- Designed, implemented, and monitored customer service plans, overseeing recruitment, selection, and training of staff, and managed logistics for special and large-scale events.
Deputy Manager
Despensa de Don Juan, El Salvador (SuperMarket)
San Salvador, El Salvador
02.2013 - 06.2014
- Set and monitored daily, weekly, and monthly sales goals, creating strategies to achieve them.
- Prepared and presented reports on sales, expenses, commercial dynamics, and associate performance.
- Managed product inventory and executed local marketing and re-marketing plans.
Education
Bachelor of Business Administration - Business Administration And Management
Universidad Tecnologica
El Salvador09-2016
Skills
- Inventory control
- Customer relationship management
- Training and development
- Budget administration
- Team training and development
- Leader
- P&L management
- Verbal and written communication
- Schedule management
- Advertising and marketing
Certification
- Manager School
- Customer Service Program Certificate
- Comprehensive inventory management
- Effective recruitment and selection
- Basic concepts to manage
- Management Training
Languages
Spanish
Native/ Bilingual
English
Limited
Timeline
General Manager, Administration
Cinépolis El Salvador
09.2015 - 05.2021
Restaurant Manager
Domino´s Pizza El Salvador
02.2015 - 08.2015
Deputy Manager
Despensa de Don Juan, El Salvador (SuperMarket)
02.2013 - 06.2014
Bachelor of Business Administration - Business Administration And Management
Universidad Tecnologica