Ana Cruz
Delivery Driver
Hobbs,NM
Summary
Dependable Delivery Assistant with expertise in efficient package handling and customer interaction. Strong multitasking abilities and quick adaptability to new tasks. Recognized for attention to detail and effective communication, ensuring timely deliveries and high client satisfaction.
Overview
16
16
years of professional experience
Work History
Delivery Driver Assistant
Saisha Logistics LLC
Hobbs, New Mexico
08.2025 - Current
- Assisted drivers in loading and unloading delivery vehicles efficiently.
- Maintained accurate route information to ensure timely delivery of packages.
- Coordinated logistics and resolved issues through effective communication with team members.
- Verified package contents against delivery manifests for accuracy.
- Delivered exceptional customer service during package drop-offs and pickups to enhance customer satisfaction.
- Handled paperwork related to deliveries, including signatures and receipts.
- Adhered to company policies related to safe driving practices, including speed limits and defensive driving techniques.
- Utilized GPS navigation system for efficient routing of deliveries.
- Reported any mechanical problems encountered with delivery vehicles immediately to supervisor.
- Provided courteous customer service while delivering goods to residential and commercial customers.
- Ensured that all safety protocols were followed during loading and unloading process.
- Returned damaged or incorrect shipments back to warehouse for replacement or credit.
- Inspected vehicle before each shift to ensure it was roadworthy and safe for operation.
- Loaded merchandise onto truck based on size, weight, and fragility requirements.
- Communicated with dispatcher regarding route changes or delays due to traffic or weather conditions.
- Used scanners to track parcel information, condition or receipt.
Secretary
GLEZZ Trucking LLC
Carlsbad, NM
08.2023 - 08.2025
- Created agendas and meeting notes to support effective collaboration.
- Received and routed incoming calls and correspondence to promote timely communication.
- Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
- Fostered productivity by coordinating itinerary and scheduling appointments.
- Maintained organized filing system of paper and electronic documents.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Managed multiple calendars and contacts within apple, android and emails.
- Coordinated communications by managing calls, emails, and client interactions.
- Revised and maintained master calendar for client appointments.
- Created and updated excel/acrobat spreadsheets to track invoices and receipts data for GLEZZ Trucking LLC use.
- Sorted and responded to routine correspondence for business leaders.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Established clear and consistent administrative procedures to minimize errors and avoidable delays.
- Planned and executed corporate meetings, lunches and special events for groups of 5+ employees.
- Prepared and posted weekly payments to vendors and suppliers.
- Created receiving reports and updated vendor balance sheets to record accounts payable.
- Processed invoice payments and recorded information in account database.
- Compiled invoice information, including customer name, product or service purchased, cost and date of purchase.
- Generated daily reports on outstanding invoices for management review.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
Paraprofessional Educator
Hobbs Municipal Schools
Hobbs, NM
08.2022 - 08.2023
- Provided personalized educational, behavioral, and emotional support to enhance student engagement and success.
- Provided classroom support throughout planned instruction and individual lessons.
- Monitored students in class, hallways and cafeteria to enforce school rules.
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Maintained focused, inclusive and supportive learning environments.
- Delivered instruction individually or in small groups with support from the instructor.
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
- Cleaned and organized classrooms and educational materials to maintain a tidy learning environment.
- Collaborated with team of professionals to develop and implement tailored educational action plans for special needs and at-risk students, ensuring their individual needs were met.
Home Caregiver
Links
Hobbs, NM
09.2018 - 09.2020
- Monitored clients' progress, facilitating timely adjustments to care plans.
- Engaged patients in physical activities, enhancing mood and supporting cognitive function.
- Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
- Assisted disabled individuals in achieving greater independence while ensuring safety through vigilant monitoring.
- Worked to improve patient outlook and daily living through compassionate care.
- Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
- Planned optimal meals based on established nutritional plans, including shopping for ingredients and cooking dishes.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
- Developed strong and trusting rapport with each client to facilitate best care and assistance possible.
- Ensured clients’ well-being, safety and comfort in adherence with physicians’ orders.
- Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
- Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships.
- Provided mental and emotional support to keep clients happy and healthy.
- Transported client to doctor’s appointments and to complete other related errands.
- Administered medications according to the care plan.
- Monitored client behaviors and emotional states, reporting concerns to Links and documenting information in files.
- Supervised frequent activities such as medication and personal hygiene to ensure safety.
- Monitored medications for patients with various conditions, including diabetes and high blood pressure and kept watchful eye for side effects.
Cashier
Wendy's
Hobbs, NM
08.2010 - 11.2012
- Answered customer questions and handled requests.
- Enhanced customer satisfaction by collaborating with customer service team to resolve issues swiftly.
- Notified security of suspected theft, including descriptions of individuals and items stolen, to help control store losses.
- Executed daily recovery tasks to maintain clean, organized areas, supporting efficient operations.
- Balanced cash register drawer by counting money and receipts.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Provided exceptional customer service by helping customers find specific products, answering questions and offering advice.
- Protected customers and employees by promptly wiping up spills and safely disposing of biological materials.
- Managed cash drawer throughout shift, ensuring proper visibility of bills and maintaining sufficient change levels.
- Boosted customer satisfaction through friendly, professional communication and personalized assistance.
Education
High School Diploma -
Christian Faith Academy
Carlsbad, NM2012
Skills
- Clean driving record
- Delivery logistics
- Route planning
- Package verification
- Vehicle maintenance
- Safety compliance
- Team coordination
- Inventory management
- Customer service
- Package handling
- Loading and unloading
- Safe lifting procedures
- Load securing techniques
- GPS navigation
- Efficient route planning
- Data entry accuracy
- Attention to detail
- Time management
- Problem solving
- Verbal communication
- Effective communication
- Self-directed
- Organized
- Multitasking
- Critical thinker
- Resourceful
- Dedicated team player
- Positive outlook
- Approachable
- Cheerful and energetic
- Customer Support
- Problem Resolution
- Bilingual Spanish and English
- Proper phone etiquette
- Cash handling accuracy
- Payment processing
- Invoices
- Report generation
- Clock in and out promptly
- Shift checklists
- Basic clerical knowledge
- Accurate and detailed
- Excel knowledge
- Microsoft 365
- HP software
- Acrobat software
- Exact Software
- Administering medication
- Case management experience
- Client safety and first aid
- Community activities
- Quality program protocols
- Care plan management
- State regulations knowledge
- Behavior redirection
- Compassionate client care
- Conference planning
- Culinary skills
- Labor relations
- Marketing and promotions
- Guest relations
- Communication skills
- Customer friendly
- Product and service understanding
- Administrative duties
- Banking services expertise
- In-depth fashion knowledge
- Employee scheduling
- High-energy
- Educational Assistance
- Student needs support
- Beginner payroll
- Employee drug screening
- Inbound and outbound calling
- Software troubleshooting
- Safety regulations
- Store maintenance
- Store planning and design
- Traffic law knowledge
- Weather condition preparedness
- Fuel efficiency awareness
- Professionalism
- Record keeping
- Effective communication
- Problem solving
- Data entry accuracy
- Safe driving practices
- Fuel efficiency awareness
- Professionalism
- Delivery scheduling
- Load securing techniques
- Traffic law knowledge
- Weather condition preparedness
- Efficient route planning
- Loading and unloading
- Team lifting
- Safe lifting procedures
- Package handling
- GPS navigation
- Organization
- Multitasking
- Heavy lifting
- Record keeping
References
Michael Carrillo 5755523716 michaelcarrillo15@outlook.com Known for 8 year
Bethany Taylor 5754412293 bethtay89@gmail.com Known for 6 years.
Karla Romero 5759423311 kcruzromero@yahoo.com Known for 32 years.
Ashley Gonzales 5756055908 ashleysheri0424@gmail.com Known for 24 years.
Dimas De La Rosa 5754411179 satman002@hotmail.com Known for 32 years.
Languages
English
Professional
Spanish
Professional
Timeline
Delivery Driver Assistant
Saisha Logistics LLC
08.2025 - Current
Secretary
GLEZZ Trucking LLC
08.2023 - 08.2025
Paraprofessional Educator
Hobbs Municipal Schools
08.2022 - 08.2023
Home Caregiver
Links
09.2018 - 09.2020
Cashier
Wendy's
08.2010 - 11.2012
High School Diploma -
Christian Faith Academy