Ana Cuellar
Odenville,Alabama
Summary
I am a strong leader with experience in retail management and developing teams. Resourceful human resources executive focused on employee training and onboarding. Talent for turning around flagging operations and providing growth-oriented leadership. Excellent record of workforce development and strategic hiring for key positions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Human Resource Executive
Target
Birmingham, Alabama
04.2024 - Current
- Prepared reports on employee turnover rates, benefit utilization trends, and other HR metrics.
- Implemented strategies to promote diversity initiatives in the workplace.
- Conducted recruitment processes including job postings, interviewing, background checks, and onboarding new hires.
- Managed employee relations issues such as grievances, performance management, disciplinary action, and terminations.
- Ensured compliance with federal, state, local labor laws regarding wages, hours worked, overtime pay.
- Facilitated communication between employees at different levels within the organization.
Service and Engagement Executive Leader
Target
Birmingham, AL
08.2020 - 04.2024
- Utilized KPIs to implement strategies to improve the guest experience.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Motivated and empowered team members and leaders to make the right decisions for guest experience and loyalty.
- Held weekly staff meetings to discuss issues, future promotions, and strategize for the upcoming days and/or weeks.
- Promoted business development and new opportunities by engaging and meeting with prospective clients.
Service and Engagement Team Leader
Target
Los Angeles, CA
01.2016 - 08.2020
- District Trainer for newly enrolled leaders.
- Maintained a positive work environment that promoted collaboration between team members.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Provided coaching and feedback on employee performance, encouraging professional development, resulting in promotions.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Delegated daily tasks to team members to optimize group productivity.
Lifeguard/Swim Instructor
Pool Management Inc
Waldorf, MD
05.2008 - 09.2016
- Provided first aid care to injured patrons before paramedics arrived on scene.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Coordinated and taught instructional classes in fundamentals of swimming and water safety.
Visual Merchandising Team Lead
Target
La Plata, MD
08.2014 - 12.2015
- Analyzed sales data from past periods in order to identify areas of improvement for future seasons and campaigns.
- Inspected stores to ensure all display fixtures, mannequins, props. met company standards for quality and appearance.
- Trained staff to properly on visual standards such as, coordinate clothing racks and counter displays to maximize promotional effectiveness and sales.
Swimming Pool Manager
Pool Management Inc.
Waldorf, MD
05.2009 - 09.2015
- Developed and enforced rules and regulations for the swimming pool area.
- Monitored patrons' use of the facility to ensure compliance with established policies.
- Maintained accurate records of facility operations, including daily attendance and chemical readings.
- Coordinated smooth pool opening at start of each season and managed shutdown at end of summer.
- Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
- Assigned tasks and work hours to staff.
- Resolved customer complaints regarding worker performance or services rendered.
Team Member
Target
La Plata, MD
11.2011 - 08.2014
- Operated cash registers to process payments from customers.
- Received, processed, and stocked merchandise in accordance with store policies.
- Developed positive customer relationships through friendly greeting and excellent service.
- Worked hard to learn required tasks quickly to maximize performance.
Education
High School Diploma -
Henry E. Lackey High School
Indian Head, MD06-2010
Some College (No Degree) -
Miami International University of Art & Design
Miami, FLSome College (No Degree) -
College of Southern Maryland
La Plata MarylandSkills
- Employee relations
- Recruitment strategies
- Diversity initiatives
- Performance management
- Regulatory compliance
- HR metrics analysis
- Staff training
- Team leadership
- Conflict resolution
- Employee engagement
- Data-driven decision making
- Workforce improvements
- Training leadership
- Human resources management
Accomplishments
- D340 Leader of the year
Certification
- Level 2: Excel Yellow Belt: Credential ID 50656977
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Human Resource Executive
Target
04.2024 - Current
Service and Engagement Executive Leader
Target
08.2020 - 04.2024
Service and Engagement Team Leader
Target
01.2016 - 08.2020
Visual Merchandising Team Lead
Target
08.2014 - 12.2015
Team Member
Target
11.2011 - 08.2014
Swimming Pool Manager
Pool Management Inc.
05.2009 - 09.2015
Lifeguard/Swim Instructor
Pool Management Inc
05.2008 - 09.2016
High School Diploma -
Henry E. Lackey High School
Some College (No Degree) -
Miami International University of Art & Design
Some College (No Degree) -
College of Southern Maryland