Ana Curci
Tamarac,FL
Summary
Competent Accounts Receivable Specialist bringing 15 years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance.
Overview
27
27
years of professional experience
Work History
Accounts Receivable Supervisor
Crest Management Group, Inc.
04.2024 - 07.2024
- Processed and recorded incoming payments, applying them to their corresponding ledger and bank accounts.
- Processed ACH payments for homeowners with outstanding balances online to bring account to current status.
- Assisted homeowners create an online profile.
- Negotiated payment plans with delinquent customers, preserving long-term business relationships while recovering outstanding funds.
- Achieved consistent accuracy in billing processes through diligent oversight and proactive identification of errors.
- Resolved complaints from clients and customers within 24 hours to improve overall company reviews.
- Maintained strong relationships with clients by addressing inquiries promptly and professionally.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Verified discrepancies and resolved clients' billing issues by removing interest and late charges when necessary.
- Prepared refund requests.
- Processed incoming payments in accordance with established financial policies.
- Reconciled daily AR ledger and verified proper posting.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Accounts Receivable Specialist
Juda, Eskew & Associates, P.A.
11.2014 - 04.2024
- Managed full cycle accounts receivable operations, ensuring accuracy and efficiency in all financial transactions.
- Processed incoming payments, meticulously applying them to customers' accounts while maintaining accurate allocation and recording.
- Investigated and resolved discrepancies and issues related to billing, payment and collection processes.
- Communicated daily with Board Members, homeowners and property managers, promptly addressing inquiries and resolving payment disputes.
- Prepared and mailed statements and payment reminders to homeowners to ensure timely collection of outstanding balances.
- Assisted accountants in the preparation of monthly financial reports and reconciliations, collaborating with management to enter missing payments and provide appropriate back up documentation.
- Collaborated with accountants to reconcile accounts, identify discrepancies, and make necessary adjustments.
- Contributed to the preparation of monthly financial reports, providing detailed and accurate information for accountants' review.
- Ensure proper documentation and compliance with accounting standards during month-end closing procedures.
- Submitted cash and check deposits and generated cash receipts to record money received.
Accounting Clerk
American Express
06.2005 - 05.2013
- Completed daily reconciliation for remittances posted to bank accounts against general ledger and account receivables.
- Responsible for creating monthly cash flow for specific depository banks.
- Processed manual journal entries.
- Liaison to various remittance teams, lock box processing sites, international remittance sites and banks.
- Responsible for movement of funds between local and international branches.
- Collaborated on projects impacting ledger reconciliation.
- Assisted accountants with monthly closing and accounts aging.
- Input high volume of monthly remittances with consistent accuracy.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Maintained accounting records utilizing in-house and client systems.
- Completed financial reports, providing insight into performance, operations and cash flow.
- Used accounting software to prepare weekly and monthly financial reports.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Coordinated with external auditors to resolve discrepancies.
Payment Research and Reconciliation Specialist
American Express
03.2003 - 06.2005
- Researched and processed mis-posted payment adjustments between Card members accounts.
- Processed billing disputes to resolution in accordance with Fair Credit Billing Act.
- Created Support of Bill transcripts to provide clients with account status.
- Researched payments via Repository databases and several accounting software.
- Processed billing adjustments timely and accurately with minimum negative impact to clients.
- Reviewed Card members credit worthiness to determine goodwill adjustments.
- Handled day-to-day accounting processes to drive financial accuracy.
- Managed and responded to correspondence and inquiries from clients.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Internet Services Dispute Specialist
American Express
11.1999 - 03.2003
- Used sound judgment and available resources to make well-informed decisions for case approval or denial.
- Took part in the pilot email dispute program allowing Card members to submit credit card disputes via email.
- Handled incoming Card members emails.
- Researched and resolved inquiries within specific timeframes.
- Updated Card members online profiles.
- Processed adjustments and write offs to Card members credit cards via the American Express website.
- Analyzed, researched and resolved payment claims within required timeframes.
- Kept up to date on industry information, system changes, network rules and compliance issues.
Customer Service Representative
American Express
04.1997 - 11.1999
- Handled Card members inquiries and suggestions courteously and professionally.
- Analyzed incoming correspondence for appropriate action.
- Researched and resolved inquiries from Card members based on their specific requirements.
- Escalated major issues to supervisor to arrive at a favorable resolution.
- Managed and maintained case load/inventory within given timeframes.
- Reviewed Card members credit worthiness to determine case resolution.
- Called Card members for dispute updates or dispute clarification.
- Completed billing disputes to resolution in accordance to the Fair Credit Billing Act.
Education
Bachelor of Arts - Accounting And Finance
Herbert H. Lehman College
Bronx, NY05.1995
Skills
- Bilingual - Fluent in Spanish
- Bank Account Reconciliation
- Billing Dispute Resolution
- Payment Discrepancy Research
- Bank Deposits, ACH Payments
- Lock Box Downloads
- Month-End Closing Procedures
- Microsoft Office Excel, Word, Outlook
- CINC HOA Software
- TOPS 1
Timeline
Accounts Receivable Supervisor
Crest Management Group, Inc.
04.2024 - 07.2024
Accounts Receivable Specialist
Juda, Eskew & Associates, P.A.
11.2014 - 04.2024
Accounting Clerk
American Express
06.2005 - 05.2013
Payment Research and Reconciliation Specialist
American Express
03.2003 - 06.2005
Internet Services Dispute Specialist
American Express
11.1999 - 03.2003
Customer Service Representative
American Express
04.1997 - 11.1999
Bachelor of Arts - Accounting And Finance
Herbert H. Lehman College