Ana C. Urena
Yonkers
Summary
A resourceful and results-driven professional with extensive experience in administrative support, patient coordination, and client service roles. Skilled in managing day-to-day office operations, scheduling, and handling complex administrative tasks with a focus on efficiency and client satisfaction. Proficient in Microsoft Office Suite, Epic Software, and QuickBooks. Bilingual (Spanish), with the ability to quickly adapt to new systems and technologies.
Overview
14
14
years of professional experience
Work History
Registrar IMA/Infections Disease Department
Mount Sinai Hospital
07.2023 - Current
- Schedule patient appointments, update systems, and ensure accurate data entry into Epic.
- Collect and verify patient demographics, insurance information, and referrals.
- Communicate with patients regarding insurance requirements and appointment reminders.
- Act as liaison with administrative staff to resolve patient concerns.
- Correspondence, Handling phone calls, emails, and other forms of communication, including responding to patient inquiries and forwarding messages to the appropriate healthcare staff.
- Billing and Coding Support: Assisting with medical billing, coding, and processing payments, often working closely with the billing department.
Billing/Assistant Administrative Executive
New York City Carpenters Training Center
08.2020 - 11.2022
- Prepared financial reports, invoices, memos, and various documents for internal and external stakeholders.
- Managed office tasks, including answering phones, scheduling meetings, and assisting executives.
- Handled data entry and research for board presentations.
- Assisted with member communications, including newsletters, webinars, and website content.
- Coordinated travel arrangements and office supplies management.
Administrative Assistant
Local Union 1556 (Dock Builders & Timberman)
07.2018 - 08.2020
- Coordinated monthly meetings and maintained accurate records of union member status.
- Processed payments, generated reports, and maintained financial records using QuickBooks.
- Assisted members with inquiries, payments, and provided union card printing services.
- Managed travel arrangements for union leadership.
Teller/Sales
Chase Bank
11.2017 - 04.2018
- Managed customer financial transactions, including deposits, withdrawals, and transfers.
- Promoted bank products and services to customers, contributing to the achievement of sales goals.
- Ensured confidentiality and security of customer information.
Corporate Catering Operations
CSAVOR Catering GT
01.2017 - 09.2017
- Managed logistics for food delivery and event coordination for high-profile clients, including LinkedIn and PayPal.
- Collaborated with the CEO and Executive Chef to pitch and secure new business.
- Ensured food safety and quality during transportation and service.
Supervisor
T-Mobile USA, Inc.
12.2010 - 11.2015
- Managed daily operations and coached staff to meet performance goals.
- Exceeded monthly sales and revenue targets.
- Handled customer inquiries, with a focus on providing excellent service.
- Provided Spanish-language support for customers.
Education
Associate Degree - Liberal Arts
Borough of Manhattan Community College
01.2014
High School Diploma - undefined
Fashion Industries High School
06.2008
Skills
- Scheduling & Appointment Coordination
- Microsoft Office Suite (Advanced Excel)
- Epic Software
- Office Management
- Analytical Reporting & Data Entry
- Customer Service & Client Relations
- Bilingual (Spanish)
- QuickBooks & Basic Bookkeeping
- Executive & Administrative Support
- Meeting Coordination & Minutes
- Travel Arrangements
Timeline
Registrar IMA/Infections Disease Department
Mount Sinai Hospital
07.2023 - Current
Billing/Assistant Administrative Executive
New York City Carpenters Training Center
08.2020 - 11.2022
Administrative Assistant
Local Union 1556 (Dock Builders & Timberman)
07.2018 - 08.2020
Teller/Sales
Chase Bank
11.2017 - 04.2018
Corporate Catering Operations
CSAVOR Catering GT
01.2017 - 09.2017
Supervisor
T-Mobile USA, Inc.
12.2010 - 11.2015
High School Diploma - undefined
Fashion Industries High School
Associate Degree - Liberal Arts
Borough of Manhattan Community College
Similar Profiles
Cynthia John-OgamCynthia John-Ogam
Registered Nurse- Operating Room at Mount Sinai Health System: The Mount Sinai HospitalRegistered Nurse- Operating Room at Mount Sinai Health System: The Mount Sinai Hospital
Robert ReillyRobert Reilly
Emergency Staff Nurse at Sinai Health, Mount Sinai HospitalEmergency Staff Nurse at Sinai Health, Mount Sinai Hospital
Osvaldo MezaOsvaldo Meza
Revenue Cycle Reimbursement Analyst at Sinai Health System, Mount Sinai HospitalRevenue Cycle Reimbursement Analyst at Sinai Health System, Mount Sinai Hospital
Janaria BaniquedJanaria Baniqued
Clinical Nurse Coordinator at Sinai Health System, Mount Sinai HospitalClinical Nurse Coordinator at Sinai Health System, Mount Sinai Hospital
Sebastian LavinaSebastian Lavina
Administrative Clerk at United States Marine CorpsAdministrative Clerk at United States Marine Corps