Hi, I’m
ANA CURRAIS
Glendale,US
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
years of professional experience
Work History
Cover My Meds PAP
Operations Manager
07.2020 - Current
Job overview
- Established positive and effective communication between unit staff and organizational leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
Remarkable Health
Director of Operations
07.2013 - 04.2020
Job overview
- Identified operational problems and implemented procedures to correct them
- Redefined existing implementation process to successfully rollouts 50 new implementations in 45 days from database creation to Go Live
- Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies
- Oversaw day-to-day production activities in accordance with business objectives
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality
- Achieved team goals through formalized training plans, coaching, and performance management
- Analyzed business operations and implemented strategies to improve operational cohesiveness
- Monitored and coordinated workflows to optimize resources
- Collaborated with senior management to develop and execute long-term corporate goals and objectives
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits
- Interacted well with customers to build connections and nurture relationships
Wayside Youth, Support Network
Director of Billing
05.2004 - 10.2013
Job overview
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies
- Performed testing for billing modules, enhancing new functionality and process improvements
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data
- Evaluated and negotiated contracts to procure favorable financial terms
- Collaborated with C-level executives and stakeholders to develop long-term financial plans
- Analyzed business processes to identify cost savings and operational efficiencies
- Created financial dashboards to provide insights into key performance indicators
- Improved overall financial reporting by streamlining control processes and reporting structures
Education
Providence CollegeProvidence, RI
Bachelor of Arts from Business Administration
05-1994
University Overview
- 3.8 GPA
Skills
- Analytical Thinking
- Organization and Time Management
- Calm Under Pressure
- Multitasking Abilities
- Critical Thinking
- Customer Service
- Self-Directed
- Customer Relations
- Attention to Detail
- Data Analysis
- Process Improvement
- Performance reporting
- Workflow Optimization
- Production
Timeline
Operations Manager
Cover My Meds PAP
07.2020 - Current
Director of Operations
Remarkable Health
07.2013 - 04.2020
Director of Billing
Wayside Youth, Support Network
05.2004 - 10.2013
Providence College
Bachelor of Arts from Business Administration