Ana Dakes
East Stroudsburg,PA
Summary
Dynamic and dedicated professional with a proven track record at Wawa, excelling in customer service and cash handling accuracy. Recognized for enhancing customer loyalty through effective communication and attention to detail. Adept at training new associates and optimizing workflows, ensuring a seamless shopping experience in fast-paced environments.
Personable and reliable with positive attitude and strong communication skills. Understanding of customer service principles and adept in handling transactions efficiently. Focused on providing excellent service and enhancing customer experience.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
2
2
years of professional experience
Work History
Store Associate
Wawa
07.2024 - Current
- Provided exceptional customer service by assisting with inquiries and maintaining a friendly atmosphere.
- Operated cash register efficiently, processing transactions accurately and handling payment discrepancies.
- Restocked shelves promptly, ensuring product availability and visual appeal for customers.
- Maintained cleanliness and organization of store areas to enhance shopping experience and safety standards.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
- Assisted in training new associates on store policies, procedures, and operational best practices.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
Server
Merrill Gardens
05.2023 - 12.2023
- Provided exceptional customer service, ensuring timely and accurate order delivery.
- Collaborated with kitchen staff to maintain efficient workflow during peak hours.
- Assisted in training new servers on menu offerings and service protocols.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Education
High School Diploma -
East Stroudsburg University of Pennsylvania
East Stroudsburg, PASkills
- Customer service
- Customer assistance
- Cash handling accuracy
- Attention to detail focus
- Organization
- Ability to lift 40 pounds
- Strong communication and interpersonal skills
- Effective communication
- Computer literacy fundamentals
- Basic math skills application
- Time management mastery
- Organizational skills development
Accomplishments
- Achieved multiple truck load shipments through effectively helping by organizing and putting products and supplies away.
- Documented and resolved missing food orders which led to remaking food and resolving problem for customers.
Languages
English
Timeline
Store Associate
Wawa
07.2024 - Current
Server
Merrill Gardens
05.2023 - 12.2023
High School Diploma -
East Stroudsburg University of Pennsylvania