Ana De La Cruz
Chino,CA
Summary
Dynamic professional experienced in customer relationship management and sales promotion. Proven ability to collaborate with teams to drive brand awareness through community events and maintain excellent customer service, ensuring positive customer experiences.
Overview
2024
2024
years of professional experience
Work History
Sales Promoter
Bancomer
Guadalajara, Jalisco
09.2022 - 08.2023
- Developed promotional strategies to increase product visibility in retail locations.
- Assisted in organizing community events to enhance brand awareness and customer engagement.
- Maintained accurate records of customer interactions and feedback for analysis.
- Collected contact information from interested customers to follow up with additional sales and product information.
- Provided excellent customer service by answering questions, solving problems, and responding to inquiries.
- Carried out sales promotions and merchandising of company products.
- Set up booths in public places, staffing displays in malls and outdoor locations and engaging passers-by to solicit new business.
Cashier
Mini Market
Atoyac, Jalisco
01.2015 - 05.2020
- Operated cash register and processed customer transactions efficiently.
- Maintained accurate cash drawer and balanced at shift end.
- Ensured store cleanliness and organized merchandise displays.
- Collaborated with team to manage inventory levels effectively.
- Handled customer complaints professionally and resolved issues promptly.
- Accepted cash and credit card payments, issued receipts and provided change.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Housekeeper
N/A
Guadalajara, Jalisco
- Cleaned and sanitized guest rooms daily for optimal guest comfort.
- Managed laundry services, ensuring fresh linens and towels were available.
- Assisted in maintaining inventory of cleaning products and tools.
- Swept and mopped floors, dusted furniture, wiped down surfaces.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
Education
High School Diploma -
Prepa Atoyac
Jalisco06-1996
Skills
- Product visibility
- Promotional strategy
- Customer engagement
- Sales promotion
- Problem solving
- Customer relationship management
- Team collaboration
- Effective communication
Languages
Spanish
Native/ Bilingual
Timeline
Sales Promoter
Bancomer
09.2022 - 08.2023
Cashier
Mini Market
01.2015 - 05.2020
Housekeeper
N/A
High School Diploma -
Prepa Atoyac