Ana Del Arenal
Corona,CA
Summary
Dynamic customer service professional with a proven track record at Disneyland Resort, excelling in high-pressure environments. Known for enhancing customer satisfaction through empathy and effective problem-solving. Reliable and punctual, I consistently exceed expectations while fostering loyalty and trust. Skilled in conflict resolution and adept at managing customer inquiries with professionalism.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Knott's Berry Farm Merchandise Department
07.2024 - 05.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Customer Service Representative
Disneyland Resort
05.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Caregiver
Home Instead
01.2021 - 06.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Education
Bachelor of Arts - Psychology
Los Angeles Trade Technical College
Los Angeles, CA02-2026
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
Timeline
Customer Service Cashier
Knott's Berry Farm Merchandise Department
07.2024 - 05.2025
Customer Service Representative
Disneyland Resort
05.2023 - 07.2024
Caregiver
Home Instead
01.2021 - 06.2023
Bachelor of Arts - Psychology
Los Angeles Trade Technical College
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