ANA DE SOUSA COUCEIRO
Miami,United States
Summary
Positive and organized team player with strong ability to motivate staff and enhance customer satisfaction. Well-versed in inventory management and sales techniques, combining these with effective communication and problem-solving skills. Committed to driving store success through operational excellence and team leadership. Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
13
13
years of professional experience
Work History
Assistant Executive Manager
Kohls Department Store
08.2011 - Current
- Spearheaded process improvements that simplified workflows and increased overall efficiency within the department.
- Established strong client relationships through consistent communication, timely responses, and professional demeanor.
- Implemented inventory control measures to maintain optimal stock levels while minimizing unnecessary expenditures.
- Managed financial budgets for various projects, ensuring accurate tracking of expenses and maximizing available resources.
- Oversaw employee training programs to ensure all staff members were well-versed in company policies and procedures.
- Conducted regular performance evaluations for employees, providing constructive feedback for continuous growth and improvement.
- Optimized scheduling systems to accommodate fluctuating workforce demands without sacrificing employee satisfaction or productivity levels.
Education
Business Administration And Management
Iutirla
06.1990
Skills
- Operations management
- Innovation and creativity
- Organizational development
- Human resources management
- Customer service
- Teamwork
- Multitasking
- Excellent communication
- Reliability
- Adaptability and flexibility
- Planning and prioritization
- Staff scheduling
- Hiring and terminations
- Facility maintenance
- Payroll and budgeting
Languages
Portuguese
Native or Bilingual
Spanish
Full Professional
Timeline
Assistant Executive Manager
Kohls Department Store
08.2011 - Current
Business Administration And Management
Iutirla
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