ANA DEWELDE

Office Support Specialist

Broward County Government

11.2001 - 02.2025

Improved document accessibility by creating a centralized filing system that facilitated easy retrieval of important records.
Reduced errors in documentation by diligently proofreading and editing various reports, letters, and memos.
Provided backup coverage at reception when needed; greeting visitors professionally and directing them accordingly within the organization.
Supported team members with timely responses to inquiries and prompt resolution of issues, fostering a positive work environment.
Organized company events and meetings, coordinating logistics such as venue selection, catering arrangements, and agenda preparation to ensure smooth execution.
Handled confidential information discreetly while adhering to privacy regulations and company policies regarding data protection.
Enhanced office morale by coordinating team-building activities, staff recognition programs, and other initiatives aimed at fostering a positive workplace culture.
Maintained accurate records of office supplies inventory levels, reordering necessary items in a timely manner to avoid stockouts or delays.
Maintained strong vendor relationships by negotiating contracts and monitoring performance, ensuring the delivery of high-quality products or services at competitive prices.
Collaborated with IT staff to address technical issues promptly, minimizing downtime for office equipment or software applications.
Streamlined internal communication channels by creating and distributing timely announcements, meeting minutes, and updates to all relevant parties.
Assisted with onboarding new employees by preparing orientation materials, scheduling training sessions, and providing ongoing support as needed.
Increased customer satisfaction by providing professional and courteous service during phone calls, emails, and in-person interactions.
Managed high volumes of incoming correspondence, prioritizing urgent matters for immediate attention and ensuring proper handling of sensitive information.
Managed filing system, entered data and completed other clerical tasks.