Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ana Diaz

Dacula,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Assistant Community Manager

Westdale Asset Management
01.2016 - 07.2020
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Met with residents to gather information and develop effective solutions.
  • Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.

Inventory Clerk

IDT Corp
08.2014 - 01.2016
  • Completed physical inventory counts each month.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Maintained inventory count, tracked usage and documented variances.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Verified incoming products and checked delivery totals to keep system records current and accurate.
  • Utilized excel to prepare and maintain records and reports of inventories, price lists, shortages, shipments and expenditures.

Leasing Consultant

Cortland Partners
08.2012 - 07.2014
  • Responded to requests and scheduled appointments for property showings.
  • Greeted clients, showed apartments, and prepared leases.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Verified tenant incomes and other information before accepting lease applications.

Customer Sales and Service Representative

Wells Fargo Bank, N.A.
07.2010 - 07.2012
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Provided information about company products and services, and capitalized on upsell opportunities.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.

Education

GED -

Gwinnett Technical College
Lawrenceville, GA
01.2010

Skills

  • Property Tours
  • Month-End Closings
  • Customer Relationship Management
  • Property Showing
  • Payment Processing
  • Client Service and Support
  • Yardi Software Proficiency
  • Leasing and Sales

Languages

Spanish
Native or Bilingual

Timeline

Assistant Community Manager

Westdale Asset Management
01.2016 - 07.2020

Inventory Clerk

IDT Corp
08.2014 - 01.2016

Leasing Consultant

Cortland Partners
08.2012 - 07.2014

Customer Sales and Service Representative

Wells Fargo Bank, N.A.
07.2010 - 07.2012

GED -

Gwinnett Technical College

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Ana Diaz