Ana Diaz
North Miami,Florida
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
8
8
years of professional experience
Work History
Virtual Administrative Assistant
Kandras By AN, CA.
01.2022 - 01.2024
- Customer service: providing assistance to clients or customers via email, messages, dm's or phone
- Managing emails: handling and organizing email correspondence
- Calendar management: scheduling appointments, meetings and events
- Data entry: inputting and updating data in spreadsheets
- Purchasing management / external logistic coordinator: purchase planning, supplier sourcing and selection, purchase process, order tracking from China to US and responsible for monitoring and tracking the movement of merchandise from US to Venezuela through freight service
- Inventory management: implement inventory control measures to optimize stock levels and minimize shortages or excess inventory
- Document preparation: drafting, editing and formatting documents, presentations or reports
- Social media management: responding to messages
- Customer support: providing assistance to clients or customers via email, messages, Instagram dm's or phone
- Travel arrangements: booking flights, accommodations and transportation for clients or team members
- File organization: organizing and maintaining digital files, folders and documents
- Miscellaneous administrative tasks: assisting with any other administrative duties as required, such as invoicing, expense tracking, or transcription.
Virtual Assistant
The Poppins AL LTD.
01.2022 - 01.2023
- Managing emails: sorting, responding to and organizing emails on behalf of clients
- Scheduling appointments: coordinating meetings, appointments with new clients and recurring clients
- Data entry: entering and updating information in spreadsheets
- Creating and formatting documents: drafting, editing and formatting documents, presentations and reports
- Internet research: conducting online research on various topics, gathering information and preparing summaries
- Managing files: organizing and maintaining digital files, folders and documents
- Customer support: providing assistance to clients or customers via email or messages
- Travel arrangements: booking flights, hotels and transportation for clients or team members
- Miscellaneous administrative tasks: assisting with any other administrative tasks as needed, such as invoicing, expense tracking or transcription.
Bookkeeper/Administrative Assistant
Toldos y Servicios Hermanos Díaz, CA
01.2016 - 01.2022
- Managing accounts payable: processing invoices, verifying expenses and ensuring timely payment to vendors
- Handling accounts receivable: generating invoices, tracking payments and following up on overdue accounts
- Reconciling bank statements: comparing financial records with bank statements to ensure accuracy and identify discrepancies
- Maintaining financial records: recording financial transactions in accounting software, organizing receipts and filing documents
- Assisting with payroll: calculating employee hours, processing payroll and ensuring compliance with tax regulations
- Assisting with budgeting: compiling financial data, preparing budget reports and assisting in budget planning
- Providing administrative support: answering phones, responding to emails, scheduling appointments and managing office supplies
- Assisting with reporting: compiling data for financial reports, preparing presentations and assisting in report distribution
- Supporting financial Audits: providing documentation, assisting auditors with inquiries and ensuring compliance with audit requirements.
Education
Bachelor of Accounting -
Universidad Santa Maria
Caracas, VzlaIn progress -
Tax Preparator
Miami, USSkills
- Mastery in Microsoft Office
- Expense Tracking
- Transcription Services
- Database Maintenance
- Data Entry
- Research and Analytical Skills
- Document and File Management
- Administrative Support
- Critical Thinking
- Accounting and bookkeeping
- Bank Statement Reconciliation
- Accounts Payable
- Payroll Processing
- Account Reconciliation
- Financial Reporting
References
- Lorena Gonzalez, (754) 802-8144, loregonzalez3089@gmail.com
- Nubia Bolanos, (786) 334-7155, nubiacbb@gmail.com
- Alejandra Diaz, (44) 7435 217444, Alejandra.diaz.naval@gmail.com
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Virtual Administrative Assistant
Kandras By AN, CA.
01.2022 - 01.2024
Virtual Assistant
The Poppins AL LTD.
01.2022 - 01.2023
Bookkeeper/Administrative Assistant
Toldos y Servicios Hermanos Díaz, CA
01.2016 - 01.2022
Bachelor of Accounting -
Universidad Santa Maria
In progress -
Tax Preparator