Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Ana Djonovic

Farmington Hills,MI

Summary

Salesforce Business Analyst with a strong record of improving productivity and efficiency. Proficient in CRM processes, data analysis, and user training to optimize business operations. Effective communicator and problem-solver, consistently achieving successful project outcomes and stakeholder satisfaction. Recognized for providing actionable insights that align with strategic objectives.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Salesforce BA

TekSystems
Lansing, MI
06.2024 - Current
  • Client: Michigan Department of Health & Human Services
  • Reengineered processes and identified technology applications to enhance business effectiveness.
  • Collaborated with cross-functional teams to achieve strategic objectives.
  • Analyzed diverse data sets to support program development and evaluation.
  • Organized and presented information clearly for stakeholder engagement.
  • Provided training and technical assistance to facilitate effective communication.
  • Managed competing deadlines through efficient task prioritization.
  • Conducted system analysis and testing to resolve technical inefficiencies.
  • Demonstrated proficiency in project management and data management techniques.

Salesforce BA

Revolent Group
Los Angeles, CA
02.2023 - 05.2024
  • Client: Cognizant & RJ Reynolds
  • Prepared for Salesforce certifications: Admin and Business Analyst.
  • Organized and led Scrum ceremonies to enhance team collaboration.
  • Managed scope, timeline, quality, goals, and deliverables aligning with business objectives.
  • Removed impediments by guiding development team toward effective solutions.
  • Cultivated a trusting environment to encourage open discussions and problem-solving.
  • Facilitated decision-making processes to generate actionable solutions.
  • Presented reports on program management progress to executive leadership.
  • Collaborated on improvement strategies to optimize product delivery health.

Principal Consultant

RGP
Los Angeles, CA
12.2019 - 02.2023
  • Clients: Arch Resources, Pelican Products, Disney Studios, Puget Sound Energy, Molina Healthcare.
  • Communicated data insights to cross-functional teams, focusing on inventory, production, and delivery costs.
  • Prepared solution demonstrations by assessing prospect requirements against SaaS implementation best practices.
  • Explained product architecture and integration to internal client teams.
  • Developed training materials for key UI features and reporting functions adoption.
  • Managed project priorities, dependencies, and resource estimates through ongoing task reassessment.
  • Acted as proxy product owner in agile meetings, updating project managers on progress.
  • Led implementation of Emburse, Adaptive Planning, Avalara Sales Tax, and D2C payment processing solutions.
  • Created Workday integration mappings from SAP and Oracle for two distinct projects.

Sr. BA

Odesus Inc
Burbank, CA
05.2019 - 12.2019
  • Client: Warner Bros.
  • Re-engineered SAP Ariba Procurement to enhance functional and technical design understanding.
  • Defined business requirements and specifications through collaboration with users and subject matter experts.
  • Conducted comprehensive analysis of business needs, designing workflows and mapping 'as is' and 'to be' processes.
  • Researched business processes, data, best practices, and systems for effective workshop preparation.

SAP BI Consultant

Madiba Inc.
Los Angeles, CA
11.2018 - 05.2019
  • Client: NBCUNI.
  • Collaborated with stakeholders to oversee test plan execution for SAP enhancements.
  • Developed, maintained, and executed test artifacts for SIT and UAT phases.
  • Interpreted complex QA issues for technical and non-technical personnel, identifying effective solutions.
  • Captured, analyzed, and reported test results to project teams and executives.
  • Demonstrated strong understanding of testing principles and methodology framework.
  • Utilized hands-on experience with HP QC/ALM to support testing activities.

BSA – EDI

Envy Resources Inc.
Los Angeles, CA
08.2017 - 11.2018
  • Client: Riot Games.
  • Analyzed business requirements for seamless Workday HCM integration across various systems.
  • Developed and reviewed comprehensive system interface specifications and process improvement designs.
  • Documented technical requirements by decomposing existing SQL SSIS integration jobs and stored procedures.
  • Identified data and process gaps through current workflow analysis and suggested improvements.
  • Created detailed system topology with data mappings to assess integration architecture and risks.
  • Collaborated with business users to capture requirements in user stories and prioritize backlog items.
  • Engaged in sprint planning, daily scrums, testing phases, and retrospective reviews.
  • Decomposed web service technologies including REST, JSON, SOAP, HTTP, SSL, PGP, SAML.

Sr. BA/BSA

SMCI
Glendale, CA
08.2015 - 07.2017
  • Client: Disney Stores.
  • Executed procurement, purchasing, and purchase order EBS enhancements for Disney Stores.
  • Negotiated and represented cross-functional initiatives to enhance policies and processes, reducing costs.
  • Collaborated with client and IT support teams to manage competing priorities and deliverables.
  • Planned and tracked completion of Epics and stories as milestones for each ETL enhancement.
  • Developed and managed milestone plans for release sets, coordinating with the lead ETL Developer.
  • Transformed analysis results into executive-level presentations and deliverables.
  • Partnered with Store Operations team to create landing pages, email templates, and sign-up experiences.
  • Identified business process improvement opportunities, engaging resources to discuss viable solutions.

Sr. BA

CBS Corp.
Los Angeles, CA
02.2014 - 08.2015
  • Facilitated technical discussions for distribution collections project implementation.
  • Managed cross-functional teams through entire agile project cycle from discovery to delivery.
  • Coordinated communication across enterprise areas impacting project scope, budget, risk, and resources.
  • Produced key project deliverables including project charter, RACI, and project plans.
  • Secured necessary approvals to advance projects from inception to closure.
  • Served as primary liaison between client and technical teams for successful, timely delivery.
  • Translated user flows into UI mock-ups and led design discussions on development options.
  • Conducted gap analysis to identify automation opportunities in manual processes.

Sr. BA

SMCI
Burbank, CA
02.2013 - 01.2014
  • Client: The Walt Disney Co.
  • Supported Corporate-sponsored business transformation initiative by replacing manual budgeting with Adaptive Planning SAAS solution.
  • Identified, solicited, and documented key business processes and functional requirements from stakeholders.
  • Evaluated information from multiple sources, reconciling data conflicts into clear requirements.
  • Delivered structured functional requirements documentation to guide project execution.
  • Defined project scope and priorities, developing a high-level MS project plan.
  • Assisted Project Manager with day-to-day SharePoint administration tasks, including site and document library management.
  • Managed product backlog daily, updating changes and reprioritizations for the development team.
  • Conducted meetings and workshops with departments to solidify requirements and enhance collaboration.

Sr. BA

Ryte Professionals
Torrance, CA
03.2011 - 02.2013
  • Client: Toyota Financial Services, USA, Inc.
  • Led four migration and conversion projects, streamlining data sources into BI EDW for comprehensive reporting.
  • Facilitated stakeholder discussions to address data conflicts and business workflow changes.
  • Presented visual diagrams of future processes in accessible business language for stakeholders.
  • Leveraged cross-functional relationships to achieve project objectives efficiently.
  • Enhanced ad-hoc financial, sales/marketing, and customer care analytics through improved data accuracy.
  • Managed two rapid delivery implementation projects involving multiple applications and BI enhancements.
  • Collaborated with stakeholders on risk identification, assessment, and mitigation strategies.
  • Conducted gap analysis between delivered functionalities and client requirements for solution recommendations.

Sr. BA

Warner Bros.
Burbank, CA
12.2004 - 12.2010
  • Engaged in system enhancement activities for financial and project support across Warner Bros’ territories.
  • Developed comprehensive test scenarios and scripts for unit and system integration testing.
  • Provided production support for BI/BW reporting areas, ensuring accurate consolidated financial statements.
  • Reconciled data discrepancies with R/3 transactional tables across various accounting modules.
  • Audited a $.5M MIS project budget to ensure compliance with departmental financial restrictions.
  • Collaborated with cross-functional teams to resolve issues promptly and efficiently.
  • Configured financial accounting components to align with organizational needs in SAP FICO.
  • Analyzed business process flows, recommending improvements through SAP BI solutions.

Business Analyst – Legal Billing

TV Guide
02.2004 - 12.2004

Business Manager, Tax & Legal Services

Waage Law Firm, APC
10.2002 - 12.2003

Senior Accountant

Akebono Braking Systems
04.2001 - 09.2002

Education

Bachelor of Business Administration - Accounting Info. Systems

Eastern Michigan
Ypsilanti, MI
06.2008

Skills

  • Accounting and FPA
  • Agile project management
  • Analytical thinking
  • Cross-functional collaboration
  • Salesforce administration
  • Data analysis
  • System integration
  • Project management
  • Business process improvement
  • Requirements gathering
  • Agile methodology
  • User acceptance testing
  • Training development
  • Stakeholder engagement
  • Technical documentation
  • Process mapping
  • Risk assessment
  • Effective communication
  • Use case development
  • Data mapping
  • Enhancement support
  • Research and analysis
  • Functional specifications
  • Report preparation
  • Solution implementation
  • Business intelligence tools
  • Root-cause analysis
  • User access management
  • Enterprise resource planning
  • Documentation
  • Agile expertise
  • Upgrade testing
  • SQL proficiency
  • Gap analysis
  • Production support
  • Workflow Analysis
  • Report writing
  • Software development life cycle
  • Task prioritization
  • Interpersonal skills
  • Change management
  • Information security
  • Decision-making
  • Problem-solving aptitude
  • Data modeling
  • Product development
  • Active listening
  • Written communication
  • Problem-solving abilities
  • Government cloud
  • Sales cloud management
  • Agile methodologies
  • Data warehousing
  • Forecasting and planning
  • Cost-benefit analysis
  • Pivot tables
  • SAP
  • KPI tracking
  • Tableau experience
  • Human resources information systems (HRIS)
  • IIBA methodologies
  • Product management

Certification

Salesforce Certifications

  • Administrator 04-2023
  • Business Analyst 05-2023

SAP Certifications

  • BW305 - BI - Enterprise Reporting, Query & Analysis (Part I & II) 06-2008

Timeline

Salesforce BA

TekSystems
06.2024 - Current

Salesforce BA

Revolent Group
02.2023 - 05.2024

Principal Consultant

RGP
12.2019 - 02.2023

Sr. BA

Odesus Inc
05.2019 - 12.2019

SAP BI Consultant

Madiba Inc.
11.2018 - 05.2019

BSA – EDI

Envy Resources Inc.
08.2017 - 11.2018

Sr. BA/BSA

SMCI
08.2015 - 07.2017

Sr. BA

CBS Corp.
02.2014 - 08.2015

Sr. BA

SMCI
02.2013 - 01.2014

Sr. BA

Ryte Professionals
03.2011 - 02.2013

Sr. BA

Warner Bros.
12.2004 - 12.2010

Business Analyst – Legal Billing

TV Guide
02.2004 - 12.2004

Business Manager, Tax & Legal Services

Waage Law Firm, APC
10.2002 - 12.2003

Senior Accountant

Akebono Braking Systems
04.2001 - 09.2002

Bachelor of Business Administration - Accounting Info. Systems

Eastern Michigan

Similar Profiles

CREATE PROFILE
Ana Djonovic
Want your own profile? Create for free at Resume-Now.com