Ana Dominguez
Coral Springs,FL
Summary
Accomplished Financial Analyst and Contract Administrator at Comfandi, adept in financial management and operational reporting. Excelled in streamlining financial processes, enhancing budget efficiency by 30%, and fostering client relationships. Skilled in Microsoft Excel and demonstrating exceptional documentation skills, I effectively implemented internal controls and optimized resource allocation.
Overview
10
10
years of professional experience
Work History
Financial Analyst
Comfandi
Cali, Colombia
01.2016 - 01.2020
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
- Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
- Implemented effective internal controls to mitigate risks associated with financial misstatements or fraud incidents.
- Initiated process improvements that increased the efficiency of budgeting cycles while maintaining accuracy standards.
- Collaborated with cross-functional teams to optimize budgets, resulting in improved resource allocation.
Contract Administrator
Comfandi
Cali, Colombia
11.2013 - 01.2016
- Monitored incoming contracts and service agreements for correct pricing and information.
- Maintained strict confidentiality of sensitive information while handling sensitive client contracts.
- Enhanced client relationships by providing exceptional support during the contract negotiation process.
- Tracked contract milestones and updated stakeholders to facilitate project progress.
Customer Service Representative
Banco Davivienda
Cali, Colombia
05.2010 - 09.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Education
Economics - Financial
Pontificia Universidad Javeriana Cali
Cali, Colombia 07.2012
Skills
- Microsoft Excel
- Financial and operational reporting
- Financial Management
- Financial statement analysis
- Advanced computer skills
- Budget support
- Documentation skills
- Financial software
- Report Preparation
- Quickbooks
- Administrative Support
Languages
Spanish
English
Timeline
Financial Analyst
Comfandi
01.2016 - 01.2020
Contract Administrator
Comfandi
11.2013 - 01.2016
Customer Service Representative
Banco Davivienda
05.2010 - 09.2013
Economics - Financial
Pontificia Universidad Javeriana Cali