Ana Dominguez
Laveen
Summary
Results-driven customer-obsessed student from Colorado State University who is passionate about processing and facilitating employee leave of absences. Excellent problem-solving skills and the ability to perform well in a team. Seeking to help Amazon develop their services in human resource management as well as grow and develop my own skills.
Overview
12
12
years of professional experience
Work History
Client Services Account Coordinator
BloomKidz
03.2023 - Current
- Managed client communication to ensure satisfaction and address inquiries promptly.
- Coordinated project timelines and deliverables to enhance service efficiency and collaboration.
- Developed client onboarding processes to streamline engagement and improve customer experience.
- Trained junior staff on best practices for client interaction and account management procedures.
CRC Associate
Amazon
06.2020 - Current
- Manage a high volume of claims by processing Emergency Leave Response leaves of absence and initiate Employees Own Illness leaves.
- Respond to inquiries about pay, time, and leaves from employees via chat and My Hr.
- Investigate fraudulent documentation on leaves of absence claims for COVID by reviewing documentation and calling providers to confirm documentation is valid.
- Compile evidence for STU (strive to understand) interview with employee.
- Excel experience in capturing and sorting data. Building charts, graphs and entry level using formulas and pivot tables.
Workforce Analyst
North Rich & Company
06.2019 - 06.2020
- Real time monitoring, call forecasting, time off, reporting metrics and performance guarantees & ensuring service level targets are met
- Responsible for reporting data management activities around employee scheduling
- Resolve errors such as missed punches, meal break adjustments, and correct project code, etc. affecting employees
Case Management Analyst
Cigna
10.2013 - 06.2019
- Respond to all patients and chatters regarding treatment options and questions about chronic conditions
- Worked with other members of Nursing team, helping patients achieve appointment and treatment goals and translating into organization meeting goals
- Ensured that every client was served regardless of treatment decision in keeping with organizations reputation for excellence
- Served as lead trainer/preceptor for new hires in addition to leading team meetings and training for team project
Education
Bachelors - Human Resource Management
Colorado State University
11.2025
Skills
- Leadership
- Time Management
- Adaptability
- Fast Learner
- Ability to Work Under Pressure
- Ability to Work in a Team
- Ability to Learn Quickly
LANGUAGES
Spanish
Timeline
Client Services Account Coordinator
BloomKidz
03.2023 - Current
CRC Associate
Amazon
06.2020 - Current
Workforce Analyst
North Rich & Company
06.2019 - 06.2020
Case Management Analyst
Cigna
10.2013 - 06.2019
Bachelors - Human Resource Management
Colorado State University