Summary
Overview
Work History
Education
Skills
Coursework
Awards
Timeline
Generic

Ana Dos Santos

Coral Springs

Summary

Experienced manager with a diversified background possesses passion for creating and delivering a culture of service excellence, managing change, and implementing new projects. Builds and maintains a team-oriented environment. Consistently met and exceeded overall company goals. Demonstrated ability to work effectively at all organizational levels with both internal and external customers. Adds value and contributes to the bottom-line results. Collaborates with senior management on best practice modules and continuous improvement. Specific talents include

Overview

25
25
years of professional experience

Work History

Senior Sales Operations Manager

Intermex LLC
01.2023 - Current
  • Company Overview: International Money Transfer Company with presence in 50 states within the United States and Canada providing services to Central America, South America, Mexico, and Africa.
  • Reporting to the CEO, oversee lead generation and a small team focused on optimizing sales processes, analyzing data, and implementing strategies to boost sales performance and revenue.
  • Manage CRM systems and collaborate with sales and marketing to align strategies with business goals.
  • International Money Transfer Company with presence in 50 states within the United States and Canada providing services to Central America, South America, Mexico, and Africa.

Independent Consultant

Intermex LLC
01.2022 - 01.2023
  • Worked with Chief Operation Officer on project-based assignments.

Vice President of Sales Operations

Intermex LLC
01.2010 - 01.2020
  • Company Overview: International Money Transfer Company with presence in 50 states within the United States and Canada providing services to Central America, South America, Mexico, and Africa.
  • Reporting to the Chief Revenue Officer, oversee a team of five employees from the Sales and Support team to provide outside salesforce with resources to enable their success.
  • Trusted advisor to the Chief Revenue Officer.
  • Lead and manage all Sales Operations functions and maximizing revenue growth for the Sales Organization through development, implementation and ongoing maintenance of sale and service programs and initiatives.
  • Partner with Sales leadership team to identify opportunities for process improvement; facilitate the successful implementation of new programs through the sales organization by ensuring a well-defined, efficient sales process.
  • Help design, develop, and implement a motivating incentive compensation plan to support paying for performance and rewarding talent.
  • Lead the company’s Corporate Stores sales team in all facets of direct sales and facility management, providing creative issue resolution driving increased growth.
  • Supported Sales team through the COVID-19 pandemic providing guidance and data to support initiatives and continue sales efforts.
  • Responsible for managing sales, actual results vs. goal, coordinating with stakeholders (finance, legal, marketing, IT and human resources) to optimize CRM and sales process, assisting with developing and executing sales goals.
  • Facilitate successful implementation and adoption of new processes within the sales organization. Foster an organization of continuous process improvement.
  • Provide financial information and resources for the development of business plans and analysis of sales department trends and activities.
  • Develop training materials and implement training sessions for new sales hires.
  • Establish and implement performance measures designed to track and report progress against the sales strategy.
  • Collaborate with Sarbanes Oxley auditors to implement controls of sales commission’s process.
  • International Money Transfer Company with presence in 50 states within the United States and Canada providing services to Central America, South America, Mexico, and Africa.

Director Sales Operations

Intermex LLC
01.2010 - 01.2014
  • Company Overview: International Money Transfer Company with presence in 50 states within the United States and Canada providing services to Central America, South America, Mexico, and Africa.
  • Reported to the Senior Vice President of Sales.
  • Responsible for the overall coordination and interface between Operations/Marketing area and the Sales Organization and Agent Network Efficiency.
  • Act as conduit between Sales and internal support departments to resolve issues and drive sales.
  • Calculate, track and manage sales Commission and Bonus.
  • Run, review, and provide analysis of sales reports and track sales performance.
  • Improved Agent Network Efficiency by taking a network of over 5,000 agents with an average volume of 359,000 wires to a lean and efficient network of 2,300 agents, selling an average of 650,000 wires in a period of two years.
  • Participated in the development of the sales compensation plan.
  • Reviewed activity and track agent churn working to retain agents.
  • Support new hire process ensuring that equipment is set up and sent and manage on-site training program.
  • International Money Transfer Company with presence in 50 states within the United States and Canada providing services to Central America, South America, Mexico, and Africa.

Director Operations / Agent Implementation and Relationship

Western Union Financial Services
01.2001 - 01.2010
  • Company Overview: A Financial Services and Communications Company, specializing in Money Transfer. Vigo Money Transfers was acquired by Western Union in 2006.
  • Reporting to the VP of Operations. Responsible for establishing, managing, and documenting global agent location implementation and relationship with retailers, banks, credit unions.
  • Coordinated on-boarding implementation of agent locations in the US, Canada, Spain and Italy.
  • Successfully maintained overtime and salaries under budget for seven members of the Agent Implementation Relationship team.
  • Directly and indirectly supported the sales team by providing guidance and keeping agent implementation process efficient.
  • Maintained sales territory boundaries, ensuring all Sales Representatives, Sales Directors and Region Vice Presidents, were assigned to the correct zip code within the correct territory distribution.
  • Provided support during State Audits, keeping the company in compliance with State regulators.
  • Lead a multi-lingual team and coordinated key implementation functions.
  • Implemented and maintained a large and diverse agent base of 4,700 agent locations.
  • Ensured service quality and supported objectives consistent with strategic goals and compliant with operations standards.
  • Successfully managed the agent relationship and agent retention, resulting in transaction growth of 60%.
  • Managed equipment recovery from cancelled or converted agents, resulting in 97% percent recovery rate.
  • A Financial Services and Communications Company, specializing in Money Transfer. Vigo Money Transfers was acquired by Western Union in 2006.

Manager Agent Enrollment and Credit Underwriting

Western Union Financial Services
01.2010 - 01.2011
  • Reported to Senior Vice President of Operations. Responsible for the agent base maintenance, agent file maintenance, and credit underwriting.
  • Created process to optimize service delivery and business growth.
  • Developed a service quality-focused team responsible for agent enrollment from beginning to end.
  • Repaired relationships with the Sales team and established the team’s creditability by creating a realistic service level agreement and ensuring the Agent Enrollment team worked hand in hand with the sales team to reach location’s monthly quota.

Executive Assistant / Sales Specialist

Western Union Financial Services
01.2006 - 01.2010
  • Assistant to the Executive Vice President of Sales and Marketing.
  • Coordinated and planned Sales meetings all over the US.
  • Ensured new Sales representatives were trained and had all the necessary tools (cell phones, laptops, cars, etc) to start.
  • Assisted the Executive Vice President of Sales and Marketing in various projects, presentations, travel arrangements, appointment scheduling, project follow-up and implementation, sales support, data entry, phone, filing, advertisement placement, agent profile.

Education

Bachelor of Science - Psychology

Suffolk Community College
Bayshore, NY

Skills

  • Fluent in English and Portuguese
  • Strong Communication Skills
  • Strong Computer Skills - Microsoft Office, Outlook
  • Relationship Management
  • Team Player
  • Task and Detail Oriented
  • Solution Focused
  • Effective Problem Solver
  • Process Improvement
  • Sales Analytics and Reporting

Coursework

  • Time Management Training
  • Managing for Success
  • Global Competition
  • Insider Trading
  • Leadership Management Training
  • AML Compliance training
  • Ethics in Workplace

Awards

  • Intermex Wire Transfer
  • Western Union
  • Vigo Money Transfer

Timeline

Senior Sales Operations Manager

Intermex LLC
01.2023 - Current

Independent Consultant

Intermex LLC
01.2022 - 01.2023

Vice President of Sales Operations

Intermex LLC
01.2010 - 01.2020

Director Sales Operations

Intermex LLC
01.2010 - 01.2014

Manager Agent Enrollment and Credit Underwriting

Western Union Financial Services
01.2010 - 01.2011

Executive Assistant / Sales Specialist

Western Union Financial Services
01.2006 - 01.2010

Director Operations / Agent Implementation and Relationship

Western Union Financial Services
01.2001 - 01.2010

Bachelor of Science - Psychology

Suffolk Community College

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